- Lumen (Albany, NY)
- …internal systems, processes, and procedures, whose main focus is the management of customer expectations and the overall customer experience in regards to the ... how the Operations Service Management organization directly impacts the customer . The leader of this team will also be...appropriate. + Demonstrated ability to utilize data analytics and insights to tell a story and facilitate presentations to… more
- Cengage Group (New York, NY)
- …platforms. This role blends consultative sales, strategic account management, and proactive customer success to retain and grow our relationships in the high school ... Serve as the primary point of contact for assigned accounts-ensuring customer satisfaction, adoption, and retention. + Build long-term relationships with… more
- Merck (Albany, NY)
- …+ Productive Communication + Problem Solving **Core Commercial Functional Competencies** + Customer and Market Insights + Product Knowledge + Account Management ... the field sales team and plays a critical role in supporting our company's customer centric business model. This position is responsible for working in a dairy… more
- Sprinklr (NY)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- SHI (Albany, NY)
- …enable, and empower SHI technical sales teams, including front line sellers, customer success managers, and cloud adoption specialists to ensure a unified approach ... Develop and implement strategic plans to enhance service offerings and improve customer satisfaction. + Manage and mentor a team of service professionals, promoting… more
- SHI (Albany, NY)
- …a combination of deep technical expertise, strategic leadership, and customer -facing consulting skills. Role Description Lead technical architecture and solution ... collaboration, communications, mobile device management, and identity workloads. Translate customer requirements and business objectives into scalable, secure, and… more
- Wolters Kluwer (Colonie, NY)
- …Product Management on activities (eg, Lean experiments, competitive/market intelligence, customer insights /analysis) designed to ensure deep understanding of ... Product Management, Technology, Content, Product Marketing, Sales, Sales Enablement, and Customer Success/Support **You're a Great Fit if You** **Have These**… more
- Antech Diagnostics (New York, NY)
- …including Customer Success Representatives, to secure leads and identify customer needs. + Shares important insights and competitive market information ... expedite the closure of new business and renewals and resolve complicated customer issues. **Essential Duties and Responsibilities** + Create and implement territory… more
- Kohler Co. (New York, NY)
- …subscription revenue, user growth goals, and implementing strategies to maximize customer acquisition and retention.This role will be pivotal in understanding our ... customer journey, developing targeted communication strategies, and optimizing touchpoints...+ Utilize data analytics tools to track KPIs, generate insights , and make data-driven decision + Works closely with… more
- Cengage Group (New York, NY)
- …role in bringing our brand to life through community engagement, customer storytelling, influencer programs, and shared brand experiences. + **Brand Strategy ... Institutional Marketing, and Gale Marketing to align brand messaging with customer -facing strategies across the funnel. + Ensures brand consistency across channels,… more