- Guidehouse (Chicago, IL)
- …Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, ... Patient Services offerings and identify novel ways to address persistent patient and customer challenges + Advise client partners on the optimal PS operating model… more
- Wolters Kluwer (Riverwoods, IL)
- …with messaging and initiatives towards all stakeholder groups + Leverage insights for stories to build external awareness, typically with media/analysts/influencers, ... in North America + Proficient in quickly assessing situations and developing customer messaging and talking points for internal employees + Experience with crisis… more
- Discover (Riverwoods, IL)
- …the Global Network Policy strategy and roadmap + Build and scale internal and customer facing processes and documentation for Global Payment Network Policy in one of ... for defining and executing global Network Policy strategies and leveraging market insights to develop best in class solutions + Develop and implement capabilities… more
- Cognizant (Chicago, IL)
- …only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery. ... vs did, SLA, and any other operational or contractual measures) . Provides insights on improvements while ensuring adherence to operational best practices . Drives… more
- Cognizant (Chicago, IL)
- …Focused on growing our client base, this role supports the entire customer lifecycle - from pre-sales solutioning through post-go-live adoption and expansion. You ... Technical Solution SME:** Act as a trusted advisor by leveraging Salesforce insights to anticipate client needs, align with evolving market trends, and drive… more
- Travelers Insurance Company (Springfield, IL)
- …coordinate Travelers medical position as appropriate. + Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends. + Attend ... organization. + Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends.… more
- Citigroup (Schaumburg, IL)
- …across the organization. + Leverage deep market research, competitive analysis, and customer insights to identify unmet needs and anticipate market shifts. ... This data-driven approach will enable us to develop differentiated product offerings and position ourselves as a leader in this space. + Identify viable transformational areas to shift product focus to a general-purpose credit card. Build products and features… more
- IDEX (Northbrook, IL)
- … Service deployments. * Strong understanding of Omnichannel Engagement Hub, Unified Routing, Customer Insights , and Power Virtual Agent * Must be metrics-and ... Applications Group in Corporate IT and report directly to the Director of Customer Experience. This position will require excellent proven communication and… more
- Cardinal Health (Springfield, IL)
- …indicators throughout Marketing campaigns and makes minor adjustments to content and customer targeting as necessary. Coordinates with Director as necessary to ... Marketing contributes to Cardinal Health_** Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy.… more
- Cardinal Health (Springfield, IL)
- …business cases for new products or for product changes based on market and customer research and in conjunction with the Director . Creates Return on Investment ... professionals and may assist in internal trainings or mentorship on behalf of the Director . + Provides market and customer research and ensures that relevant … more