- Liberty Utilities (Gloucester, VA)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... achieve it. **Purpose** The Manager of Voice of the Customer is responsible for developing and executing Liberty's Market...as robust market research portfolio that uses data for insights . Business leaders across Liberty will be working with… more
- Oracle (Richmond, VA)
- **Job Description** NetSuite is seeking a highly motivated, results-oriented Senior Customer Success Insights Analyst to join the Global Customer Operations ... team. This pivotal role is responsible for transforming customer data into clear, actionable insights that...for transforming customer data into clear, actionable insights that shape the strategies driving our customers' engagement,… more
- Amazon (Arlington, VA)
- …and programs to enable culture to thrive at Amazon. Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace ... are seeking an experienced user research professional to join our growing Global Customer Insights team. As a Sr. Research Strategist in GREF, you will lead… more
- Datavant (Richmond, VA)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... storytelling for internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights to inform enablement… more
- S&P Global (Charlottesville, VA)
- …requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends. + Evolve the digital customer ... **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The… more
- Deloitte (Mclean, VA)
- …strategies and transformation programs Customer & Commercial Strategy : Leverage customer insights and analytics to shape strategic choices around ... corporate strategy, M&A transactions, sustainability strategy, global business transformation, customer strategy, and commercial excellence. + Growth-oriented innovators with… more
- Coinbase (Richmond, VA)
- … and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights to improve quality and performance. ... looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is...and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's… more
- ISC2 (Richmond, VA)
- …with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories ... that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction,… more
- Coinbase (Richmond, VA)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Highmark Health (Richmond, VA)
- …This internship offers a dynamic opportunity to contribute to enhancing our customer experience through both data-driven insights and digital design projects. ... the operating unit. 7. Perform miscellaneous job-related duties as assigned. 8. Customer Experience Insights & Analytics: Support member survey reporting,… more