- Concentrix (Richmond, VA)
- …surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional ... routing Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights + Define and optimize end-to-end customer interaction flows.… more
- Walmart (Gloucester, VA)
- …Addresses the concerns and issues of internal and external customers/members. Uses customer /member data, analyses, and insights to improve customer ... compliance. -Modeling and providing guidance to the pharmacy staff on proper customer service approaches, including techniques to make sure concerns are successfully… more
- Red Hat (Tysons Corner, VA)
- …and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain ... Junior Consultant at Red Hat?_** As part of the customer delivery team, a Junior Consultant at Red Hat...portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts… more
- PNC (Tysons Corner, VA)
- …to the company's success. As a Senior Data Scientist within PNC's Marketing & Customer Analytics organization, you will be based in Pittsburgh, PA, Wilmington, DE or ... We are seeking a Senior Data Scientist to join our Marketing and Customer Analytics Modeling team. This role focuses on developing and deploying predictive models… more
- Oracle (Richmond, VA)
- …and overseeing calibration cycles with AI/ML teams; you'll ensure that AI-driven health insights are grounded in real customer behavior and deliver truly ... **Job Description** The Client Manager for our Customer Health team ensures that AI-generated customer...role is for you. You will validate that AI-generated insights meet the rigor required by senior decision-makers through… more
- CoStar Realty Information, Inc. (Arlington, VA)
- Customer and Lifecycle Marketing Manager Job Description **MANAGER,** **C** **USTOMER** **and lifecycle** **MARKETING** **ABOUT MATTERPORT & COSTAR GROUP** ... most respected technology companies. **Overview** Matterport is seeking a dynamic, customer -obsessed marketing leader to design and scale programs that deepen… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care,...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's customer ... experience (CX) strategy by integrating journey mapping, voice of the customer (VoC) analytics, and insight generation into a unified view of the customer … more
- Capital One (Mclean, VA)
- …manual workflows. Enhance the seller experience while influencing a positive customer lifecycle/buying journey. + Data, Insights , and Technology Partnership: ... pipeline reviews, forecasting, and operational sales team performance. Develop actionable insights and mechanisms to guide the sales team and build accountability.… more
- Elevance Health (Richmond, VA)
- …programs/initiatives based on test/pilot outcomes. + Develops targeting criteria or customer segmentation based on analytical insights , clinical inputs, product ... addresses constraints/limitations with high level business partners. + Provides analytical insights to support business solution development based on quality, use,… more