- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's customer ... experience (CX) strategy by integrating journey mapping, voice of the customer (VoC) analytics, and insight generation into a unified view of the customer … more
- Merck (Richmond, VA)
- …planning. + Develop and maintain expertise to provide customers with key insights and tailored customer interactions using Company approved learning and ... sales discussions with health care providers and business professionals to align customer needs with company products according to product labelling. + Demonstrate… more
- The Estee Lauder Companies (Fairfax, VA)
- …this first level management role with exposure to business planning, consumer insights , event management, customer relationship management and front line ... coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and… more
- Amazon (Arlington, VA)
- …ability and passion to discuss modernizing systems that achieve efficiencies, improve insights , and transform customer experience. - Identify business trends and ... cloud to increase security and resilience, fuel innovation, and amplify customer experience. The Finance, Administration, Cybersecurity, & Tax (FACT) Vertical team… more
- Cengage Group (Virginia Beach, VA)
- …Proven track record of building experimentation programs, KPI frameworks, and translating insights into product and customer experience improvements + Strong ... practice. Work with product and technology teams to understand customer needs. Use Amplitude and other analytics tools to...digital experience. Gather appropriate data and build metrics and insights . You will work closely with product owners to… more
- Oracle (Richmond, VA)
- **Job Description** **Description:** Cloud Customer Success Analyst - Casinos Location: Las Vegas, NV (Hybrid Role) Travel: Up to 25% No visa sponsorship is ... for this position. Join Our Team as a Cloud Customer Success Analyst for our Casino Clients! Are you...revenue streams and ensure they're functioning optimally. Harness Data Insights : Partner with our internal Data Scientists to gather… more
- Capital One (Mclean, VA)
- Senior Business Analyst- Bank Customer Resiliency Have you ever thought about what happens if a customer over-draws their checking account? They are in overdraft ... status and the Bank Customer Resiliency (BCR) team steps in to help manage...the analysis of trends in critical credit metrics, identifying insights and proactively recommending strategy or operational changes to… more
- Highmark Health (Richmond, VA)
- …and how each should be prioritized. Establish and maintain a process for providing insights to business areas from the sales org and RFP feedback. Regularly, (ie ... with Sales leads and establish and maintain a process for gaining market insights , and prioritizing messaging needs. Develop keen understanding of the nuances of… more
- Oracle (Richmond, VA)
- …days each week** + **Travel is approximately 25%** **Role Overview:** The Customer Success (CS) Presales team (Consulting) is responsible for assisting the Direct ... (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer Success Presales Team… more
- S&P Global (Charlottesville, VA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The ... team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more