- Coinbase (Richmond, VA)
- … and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights to improve quality and performance. ... looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is...and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's… more
- ISC2 (Richmond, VA)
- …with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories ... that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction,… more
- Coinbase (Richmond, VA)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Highmark Health (Richmond, VA)
- …This internship offers a dynamic opportunity to contribute to enhancing our customer experience through both data-driven insights and digital design projects. ... the operating unit. 7. Perform miscellaneous job-related duties as assigned. 8. Customer Experience Insights & Analytics: Support member survey reporting,… more
- Amazon (Arlington, VA)
- …and advocacy program participation. Product feedback loop: - Collect and communicate customer feedback, insights , and requirements to Go-To-Market teams. - ... solutions for their most complex challenges. As a Senior Customer Success Specialist GenAI within the AWS Specialists &...Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive… more
- Cardinal Health (Richmond, VA)
- … roadmap and guides cross-functional teams to ensure alignment between customer insights , market opportunities, and commercial execution. **_Job Summary_** ... and Insights , including competitive analysis: + Gather insights on market conditions and customer needs....+ Gather insights on market conditions and customer needs. Communicate cross-functionally for strategy refinement + Sharing… more
- Dodge Construction Network (Richmond, VA)
- …and expansion + Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... If you're passionate about connecting the dots between product, customer , and growth-and thrive in shaping how the market...Sales-ensuring our teams are armed with the assets and insights needed to convert demand into revenue + Build… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …and product positioning. + Demonstrated ability to translate market trends and customer insights into actionable strategies. + Strong business acumen and ... to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been… more
- Concentrix (Richmond, VA)
- …financial operations, streamline processes, and strengthen supply chain performance. **Responsibilities** ** Customer Centricity** + Gather customer insights ... best in the world providing market leading technology and insights to modernize and simplify the customer ...and insights to modernize and simplify the customer experience. Within our professional services team, you will… more
- TD Bank (Chantilly, VA)
- …relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer ... consultative support, and (3) advocating for them with proactive insights & recommendations + Serves as a Customer... insights & recommendations + Serves as a Customer advocate in providing Customer resolution, proactive… more