- Merck (Richmond, VA)
- …and adaptability. + Ask strategic, insightful questions to obtain information on customer healthcare needs. Use insights to position Virology products and ... **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer … more
- Lumen (Richmond, VA)
- …and attention to detail with good organizational capabilities. + Ability to interpret customer data points and insights , prioritize and respond accordingly. + ... the future. **The Role** **Overview** We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The ideal candidate will… more
- Lumen (Richmond, VA)
- …and attention to detail with good organizational capabilities * Ability to interpret customer data points and insights , prioritize and respond accordingly * ... the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our small and medium-sized customers are… more
- Capital One (Mclean, VA)
- …enable business outcomes + Problem Solving: Evaluates diverse perspectives, data-driven insights , customer & business needs to understand impact, accelerates ... One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and… more
- IQVIA (Richmond, VA)
- …powers exceptional brand experiences, delivering innovative solutions based on a customer -first, insights -driven, and integrated omnichannel vision. We provide ... to understand market needs. + Conduct market research and analysis to identify customer needs, market trends, and competitive landscape. + Contribute to the roadmap… more
- IQVIA (Chesapeake, VA)
- …powers exceptional brand experiences, delivering innovative solutions based on a customer -first, insights -driven, and integrated omnichannel vision. We provide ... to understand market needs. + Conduct market research and analysis to identify customer needs, market trends, and competitive landscape. + Oversee the development of… more
- Hilton (Mclean, VA)
- …will collaborate with others:** + Liaise with functional partners: Analytics, Customer Insights , Development, Brand Performance, Brand Standards, Hilton Supply ... for the category \(e\.g\., profitability, dual brands, ESG, pet friendly, Customer Promise\) + Lead Category's Brand Integrity work \(Relicensing/COO, FRCM &… more
- Humana (Richmond, VA)
- …+ Prioritize backlog across competing needs while balancing business objectives with customer insights + Collaborate with stakeholders to refine workflows, ... double diamond) to deeply understand member and provider needs + Translate insights into well-defined business cases and prioritized product requirements + Drive… more
- Amazon (Arlington, VA)
- …of planning product updates and team logistics. * Develop Voice of the Customer insights and Sales Enablement tools to effectively communicate the value ... reports, compiling performance metrics, and establishing trends to provide actionable insights ; (2) developing and maintaining sales dashboards and reports that… more
- Grant Thornton (Arlington, VA)
- …for the retention & expansion stage (post-sales) of the client journey + Analyzing customer insights (from external and internal clients) and behavioral data to ... MBA or Master's degree preferred + 4+ years of experience in client/ customer experience design, digital marketing, or strategy consulting; preferably within a B2B… more