- Capital One (Mclean, VA)
- Senior Business Manager , Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique ... administer and enhance the Retail Bank's authoritative source for customer data and analytics . **The Day-to-Day** +...SQL and Python), and synthesize findings into novel, high-leverage insights **The Ultimate Results this Role Will Drive** +… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care,...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives… more
- SHRM (Alexandria, VA)
- …+ Operationalize the Performance Pod strategy by integrating marketing, sales, and analytics insights into a continuous feedback loop that drives performance ... Pod, this role operationalizes the connection between Demand Generation, Sales, and Analytics , ensuring that insights , content, and tools flow seamlessly to… more
- PNC (VA)
- …agile ceremonies and practices across the product development lifecycle * Leverage market insights , competitive intel and data to identify customer needs and ... the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be...8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB… more
- S&P Global (Charlottesville, VA)
- …requests are routed to theappropriate productstakeholders. Influence product roadmaps by surfacing customer insights and trends. + Evolve the digital customer ... **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The… more
- Oracle (Richmond, VA)
- **Job Description** The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a ... customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through the … more
- Oracle (Richmond, VA)
- …remain current, relevant, and aligned with messaging. + Monitor Seismic usage analytics to identify high-performing assets and apply insights to optimize ... **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a...Sales, Analyst Relations, and Field Marketing to ensure Oracle's analytics story is clear, compelling, and consistent. **Responsibilities** **1.… more
- SHRM (Alexandria, VA)
- …collaborates with Business Intelligence (BI) to inform journey design with audience analytics , behavioral data, and performance insights that drive smarter ... Experience Cloud or similar enterprise platforms. + Experience collaborating with BI and analytics teams to apply data-driven insights to marketing strategy. +… more
- Capital One (Richmond, VA)
- …efficiency. Data Analysts play a critical role in achieving our strategy. As a data analytics Senior Manager in the team, you will apply your analytical and ... Senior Manager , Data Analysis - Audit Payments Network At...ready to join a community where you put the customer first and want to use your data skills… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries...health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders +… more