- Cengage Group (Los Angeles, CA)
- …to reduce costs to serve, proactively address gaps, implement solutions, and ensure customer needs are met. Provides insights and feedback from customers to ... to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations...+ Strong communication skills, written and verbal to effectively lead teams and engage customers + Ability to collaborate… more
- Google (Los Angeles, CA)
- …against customer objectives and competitor's offerings, and sharing data-driven insights that shape customer strategies and reinforce the partnership. + ... Account Executive, Media and Entertainment, Large Customer Sales _corporate_fare_ Google _place_ Los Angeles, CA,...understand their core business challenges and strategic priorities. + Lead the development of joint business plans, aligning with… more
- Google (San Francisco, CA)
- …against customer objectives and competitor's offerings, and sharing data-driven insights that shape customer strategies and reinforce the partnership. + ... Senior Account Executive, Large Customer Sales _corporate_fare_ Google _place_ San Francisco, CA,...understand their core business challenges and strategic priorities. + Lead the development of Joint Business Plans, aligning with… more
- Microsoft Corporation (Mountain View, CA)
- …drive real impact. We're seeking a **Senior** **Product Marketing** **Manager** **- AI** ** Customer ** **User Experience** **(** **UX** **)** to lead the creation ... on performance data and share learnings across teams. **Testing Framework & Insights ** + Develop and maintain a cross-channel testing framework to evaluate which… more
- Insight Global (Tustin, CA)
- …team to help lead the development and evolution of our digital customer platform to enable a bespoke and exclusive customer journey. Reporting directly ... to the Chief Information Office, the Sr. Manager, Digital Customer Platforms will lead the delivery of...of industry trends and emerging technologies, providing recommendations and insights for future initiatives. * Work with Customer… more
- Abbott (Alameda, CA)
- …system for handling complaints and establishing inbound contact channels. + Provide strategic insights to drive best in class consumer customer service. Serve as ... products and processes, ensuring all training is updated. + Lead and coordinate the internal Lingo related customer... Lead and coordinate the internal Lingo related customer service team, third customer service teams… more
- Aston Carter (Valencia, CA)
- …the tactical plans that fall out of the various market plans. - Provide customer insights to Sales to enhance relationships and identify opportunities. - Drives ... times to close sales opportunities. Leadership/ Supervisory Responsibilities - Lead and manage the customer support team...Supervisory Responsibilities - Lead and manage the customer support team to ensure high-quality service delivery. -… more
- ITT (Valencia, CA)
- …the tactical plans that fall out of the various market plans. + Provide customer insights to Sales to enhance relationships and identify opportunities. + Drives ... lead times to close sales opportunities. **Leadership/ Supervisory Responsibilities** + Lead and manage the customer support team to ensure high-quality… more
- Virgin Galactic (Tustin, CA)
- …team to help lead the development and evolution of our digital customer platform to enable a bespoke and exclusive customer journey. Reporting directly ... to the Chief Information Office, the Sr. Manager, Digital Customer Platforms will lead the delivery of...of industry trends and emerging technologies, providing recommendations and insights for future initiatives. + Work with Customer… more
- DoorDash (San Francisco, CA)
- …role will report into our DashPass Consumer Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for ... the Team As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in...success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a… more
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