- MISTRAS Group, Inc. (Chicago, IL)
- …voice of the customer by sharing insights on market trends, customer challenges, and competitive activity. + Lead and support contract renewals, pricing ... The Regional Sales Manager is responsible for managing and growing key customer relationships within a defined geographic territory while actively developing new… more
- International (Lisle, IL)
- …for customer -centric thinking, brand reputation & consideration and actionable insights -based performance management is necessary to succeed in the role. Prior ... KPIs. + Monitor website performance, user experience, SEO, and analytics to optimize customer journeys. + Lead agency partner relationship for Website, eCRM… more
- Coinbase (Springfield, IL)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most ... trusted and value-added customer support in crypto. That mission starts with truly...proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the… more
- Publicis Groupe (Chicago, IL)
- …designs, holistic marketing and advertising measurement and optimization at the customer cohort and geographic levels. The role will integrate data, analytics, ... growing household penetration, media sufficiency for Engagement vs. Conversion goals, customer retention, growing brand equity, and sales forecasting - into… more
- Merck (Springfield, IL)
- …and measurable outcomes. + Monitor account performance and satisfaction; translate customer insights into recommendations for product development, packaging and ... strategy and commercial modeling. + Executive presence and credibility to lead business-critical discussions with senior customer and internal stakeholders.… more
- Deloitte (Chicago, IL)
- …and outsourced operations. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions. Our mission is to ... Work you'll do: As a GBS Manager, you will lead projects around the strategy, design, and implementation of...and Execution + Operating Model Structures and Governance + Customer Experience Design + Process Design and Optimization +… more
- Paylocity (Schaumburg, IL)
- …designated work hours. Position Overview The Senior Director of Client Services will lead a high-performing team of client service leaders & professionals to build ... employee counts in our Majors segment. You will serve as the strategic lead for the delivery of exceptional client experiences, driving retention, satisfaction, and… more
- Dodge Construction Network (Springfield, IL)
- …events, webinars, email, and multi-channel programs for our SMB and Enterprise customer segments. Reporting to the Chief Marketing Officer and partnering closely ... eye to understanding and optimizing ROAS and CAC/LTV by customer type and campaign channel. Finally, they will partner...for the SMB and Enterprise New Business teams + Lead the design and execution of integrated, multi-channel campaigns… more
- GE Aerospace (Arlington Heights, IL)
- …provide insights into supplier improvements, as a voice of customer . Own commodity supplier results, drive key performance indicator (KPI) improvements utilizing ... Quality Team Leader for Nacelles & Non-Destructive Evalution will lead a team of quality and technology experts to...supplier scorecard and process data. Lead improvement plans for KPI advancement and towards the… more
- Ameren (Collinsville, IL)
- …and insights and ensuring consistency in Ameren positioning. + Lead the logistics of workshops, ensuring smooth execution and effective collaboration. + ... compliance with State and Federal laws._ **_Key responsibilities include:_** + Lead internal coordination of Ameren Subject matter experts (SME), supporting strategy… more
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