• Executive Postmortem Analyst

    Cognizant (Albany, NY)
    …your application! Modern Solutions and Support (MSS) organization is looking for a customer obsessed, analytical, and high energy individual to join our team as a ... Postmortem Analyst as part of the Executive Customer Relations team. This role will focus on Executive-Legal-Press...& Commercial customers. We seek to learn from every interaction and advocate for an effortless support experience to… more
    Cognizant (12/03/25)
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  • Bilingual (Italian/English) Service Desk Analyst

    CAI (Albany, NY)
    …+ Recommend procedure modifications or improvements + Drive positive results in Customer Experience through timely responses and professional interaction + ... requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours… more
    CAI (11/18/25)
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  • Service Desk Support Tech II

    University of Rochester (Brighton, NY)
    …Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) Range: ... GENERAL SUMMARY Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a… more
    University of Rochester (11/08/25)
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  • Product Support Specialist

    CAI (Albany, NY)
    …and key resources to ensure timely resolution + Drive positive results in Customer Experience through timely response and professional interaction + Demonstrate ... work goals and team monthly metrics + Provide consistent communication with the customer to effectively manage expectations + Function as a business liaison between… more
    CAI (12/18/25)
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  • Director, Revenue Technology and Tools

    Paychex (Rochester, NY)
    …teams via an optimized tech stack that supports CRM, Sales, Marketing, and Customer Success initiatives. The Head of Revenue Tech and Tools empowers customer ... -facing teams to be confident, informed, and efficient from their first interaction through to closing and retention. Establishing reliable feedback loops to… more
    Paychex (12/18/25)
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  • Product Manager

    Jacobs (New York, NY)
    …Responsibilities: * Develop and implement a product roadmap that balances innovation, customer needs, and technical feasibility * Develop and maintain a deep ... through self-learning, support of our internal industry experts and proactive interaction with our sales team, prospects, and customers to support successfully… more
    Jacobs (12/02/25)
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  • Beauty Sales Consultant, Licensed

    CVS Health (New York, NY)
    …Sales Consultant who is passionate about the beauty industry and believes the customer experience should be topnotch. We have partnered with service industry leaders ... and sales. You will be responsible for the end-to-end customer experience in Beauty & Personal Care and will...latest and greatest product in the industry through brand interaction , training and more. + Gratis. Everyone loves free… more
    CVS Health (12/18/25)
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  • Service Design - Business Banking, Vice President

    JPMorgan Chase (Brooklyn, NY)
    Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional ... in Business Banking, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems… more
    JPMorgan Chase (12/17/25)
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  • Account Executive, Endoscopic (St. Louis/Southern…

    Fujifilm (Albany, NY)
    …for the generation of sales revenue for the organization through personal interaction with prospective customers within a given territory. This position is expected ... to promote the use of core products within prospective customer accounts, maintain current customer accounts to ensure a solid reference base and educate the… more
    Fujifilm (12/16/25)
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  • Service Manager

    Monroe Tractor (Batavia, NY)
    …Superior communication skills. + A strong sense of urgency is required. + Customer service experience is required. + Confidence in working with Microsoft Office ... shop equipment is in proper repair and safe working condition. + Front-line customer contact who coordinates repairs and provides updates to the customer more
    Monroe Tractor (12/12/25)
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