- Cardinal Health (Richmond, VA)
- …business objectives, and stakeholder priorities across DTC and B2B segments. + Lead requirements gathering efforts by deeply understanding customer journeys, ... groom the product backlog to reflect priorities based on business impact, customer insights, and technical feasibility. + Lead cross-functional efforts to… more
- Kyndryl (Richmond, VA)
- …and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management, People:** + Lead by example; ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- CARMAX (Richmond, VA)
- …and owning experience for our customers and drives business value + Lead ongoing, immersive customer discovery to understand behaviors, motivations, problems, ... Product Manager role after completion. Your work will put customer needs at the heart of our process, and...do this, you must be able to inspire and lead others, partnering cross-functionally to scale the experiences we… more
- The Hertz Corporation (Richmond, VA)
- …in the Life:** We're looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service ... recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a...- Operations, Revenue, and Experience You will own / lead omni-channel support operations (phone, live chat, email, and… more
- KBR (Mclean, VA)
- …Key Responsibilities: + Drive Mission Success: Leverage your deep understanding of customer operations and procedures to lead and support high-impact projects ... file reviews, and manage requests with precision using the customer database. You'll also prepare and deliver briefings to...and provide essential operational support across the team. + Lead Intelligence Efforts: Oversee the flow of current and… more
- Parsons Corporation (Centreville, VA)
- …looking for a self-starter who will be able to derive software requirements from customer interaction, take the lead in proposing new software capabilities, and ... and enhance mission-critical software applications? Do you want to design and develop customer software that will be deployed in systems helping make the country a… more
- Amazon (Fredericksburg, VA)
- …centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead a team of hourly employees across ... Qualifications * Strong communication skills, both verbal and written * Excellent customer service and interpersonal skills * Currently enrolled in or graduated with… more
- Kyndryl (Richmond, VA)
- …for our employees, our customers and our communities. **The Role** The Customer Partner and Federal Unit Leader has end-to-end responsibility for relationship ... management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and… more
- DuPont (Richmond, VA)
- …(https://careers.dupont.com/us/en/whyjoinus) We are seeking an initiative-taking and skilled **GMP/ Customer Complaint Handling Specialist** to join our team. This ... for ensuring compliance with Good Manufacturing Practices (GMP) and managing customer complaints effectively. The ideal candidate will possess a diverse skill… more
- VF Corporation (Arlington, VA)
- …+ Assist in monitoring payroll while protecting the needs of the business. + Lead and inspire customer -centric culture by recognizing and rewarding the teams' ... **Supervisor** As a Floor Supervisor, you will lead , develop, and motivate a team of Brand...of Brand Advocates, ensuring a consistent Best in Class customer experience that aligns with our brand purpose and… more