- Resideo (Melville, NY)
- …+ Collaborate with internal teams (Sales, Demand Planning, Supply Planning, Product Management , Marketing) to resolve customer issues and ensure seamless service ... operational performance. **YOU MUST HAVE:** + 12+ years experience in customer service, operations or account management in a B2B setting + 5+ years in demand… more
- Justworks (New York, NY)
- …deepen trust and drive growth. As we scale, we're investing in a dedicated Customer Success & Retention Program Management function to ensure our customers feel ... possible, but no simpler." Qualifications + 5+ years of experience in customer success, retention, or program management roles - ideally in SaaS or tech. + CRM &… more
- Wolters Kluwer (Albany, NY)
- …account to diversify client contact touch points and interaction frequency. + Engaging with customer support and product management as a customer advocate to ... **Permanent remote role. Candidate can be located anywhere in the US** The Customer Success Advisor is responsible for building and maintaining post sales strategic… more
- Amazon (New York, NY)
- …and implementation of cloud-based solutions - 7+ years of external or internal customer facing and project management experience - 5+ years of hands-on ... Description AWS is known for its relentless customer obsession. Our Professional Services teams are on...engineering experience, with expertise in areas such as database management , application development, and AI/ML - 3+ years of… more
- LiveRamp (New York, NY)
- …customer experiences. **About you:** + 7 years customer -focused experience ( customer success and/or account management preferred) + 5+ years SaaS business ... identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and… more
- Cleo (Albany, NY)
- …+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management , Professional Services, or a related field + ... ** Customer Success Manager** Remote **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes, ensuring that 100% of interactions are… more
- Enterprise Mobility (Rochester, NY)
- …+ Assist members with questions and concerns to minimize counter visits + Communicate customer service issues to management + Ensure that hangtag information is ... + Provide upgraded vehicles on request + Perform other customer service related duties as determined by management to ensure our service meets the needs of our… more
- Microsoft Corporation (New York, NY)
- …** **User Experience** **(** **UX** **)** to lead the creation and management of customer -facing product prompts and in-product campaign activations. This ... + Ensure prompts meet standards for clarity, quality, and engagement. **Persona** **& Customer Journey Alignment** + Align product messaging to buyer personas and … more
- Pixalate, Inc. (New York, NY)
- …field (or equivalent experience) + 6+ years of experience in client-facing AdTech customer success, technical account management , and/or technical sales roles at ... Sr./Director of Customer Success Employment Type: Full Time Location: NYC...or other digital advertising technology vendors + Excellent time management and organizational skills + Ability to maintain poise… more
- JPMorgan Chase (New York, NY)
- … management with Borrowers and Investors, fostering trust, transparency, and superior customer service. + In collaboration with Senior Management , Oversee the ... portfolios, including low leverage senior loans and mezzanine positions. + Excellent customer experience and stakeholder management abilities, with a proven… more