- Northeast Shared Services (Schenectady, NY)
- …matter experts, dig into issues) when necessary. Communicate any barriers to customer resolution to department management . Create, maintain and update records ... customer databases is a plus. + Experience with online order management , loyalty programs, or digital customer service tools is a plus. + B2B or B2C sales… more
- PNC (New York, NY)
- …that deepen customer engagement, including Credit Card Spend and Lend Management , Offers and Rewards, new product development and more. We are seeking candidates ... contribute to the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you...8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB… more
- JPMorgan Chase (New York, NY)
- … management with Borrowers and Investors, fostering trust, transparency, and superior customer service. + In collaboration with Senior Management , Oversee the ... portfolios, including low leverage senior loans and mezzanine positions. + Excellent customer experience and stakeholder management abilities, with a proven… more
- CBRE (New York, NY)
- …to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction. + Keeps the Computer Maintenance Management System (CMMS), ... training new hires and temporary staff on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat, and Call Center operations.… more
- Wolters Kluwer (Albany, NY)
- …account to diversify client contact touch points and interaction frequency. + Engaging with customer support and product management as a customer advocate to ... **Permanent remote role. Candidate can be located anywhere in the US** The Customer Success Advisor is responsible for building and maintaining post sales strategic… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …recoveries of merchandise from potential shoplifters by following company policy with customer service techniques. + Assist management personnel in accurately ... at the entrance and exit doors while ensuring total customer satisfaction. **Responsibilities** **Job Duties:** + Greet each ...deterrence of theft. + Timely and efficient communication to Management or Supervisor on all incidents. + Respond to… more
- Deloitte (Rochester, NY)
- …a broad range of responsibilities with a focus on overseeing the cross-workstream Customer /Client Master Data Management process for all Deloitte member firms ... system on Informatica. Job responsibilities: + Oversight of all end-to-end Customer /Client master data management processes across Deloitte's SAP and Salesforce… more
- Amazon (New York, NY)
- …with cross-functional teams - Bachelor's degree - 8+ years of experience in customer strategy, CRM, strategic management consulting or related field - Strong ... Description We are seeking a customer obsessed leader to drive Shopbop & Zappos customer strategy. This pivotal role will shape how we understand, engage with,… more
- Enterprise Mobility (Rochester, NY)
- …+ Assist members with questions and concerns to minimize counter visits + Communicate customer service issues to management + Ensure that hangtag information is ... + Provide upgraded vehicles on request + Perform other customer service related duties as determined by management to ensure our service meets the needs of our… more
- Mastercard (New York, NY)
- …and collaborate with cross-functional teams including global product, sales, account management , and customer success to ensure seamless product integration ... realize their greatest potential._ **Title and Summary** Manager, Product Management Overview We are seeking a Manager, Product ...partnering with the global product team, regional sales, and customer account teams to support a suite of solutions.… more