- Amazon (Seattle, WA)
- Description At Amazon, we strive to be Earth's most customer -centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, ... defining UX both for customers and the customer service associates who help them. When our customers...and mockups in an iterative, agile environment - A master 's degree in Design, Information Science, Computer Science/HCI, or… more
- Amazon (Bellevue, WA)
- …most preferred destination for quality used items, offering unparalleled selection, value, and customer experience. As we scale to meet growing demand in this space, ... Program Manager to drive strategic initiatives focused on improving customer trust and product quality for Amazon Resale, a...- 2+ years of driving process improvements experience - Master 's degree, or MBA in business, operations, human resources,… more
- Amazon (Seattle, WA)
- Description Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon's ... for you! We are seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be responsible for driving the vision of… more
- Amazon (Seattle, WA)
- …about conducting research that will impact strategic decisions for improving Amazon customer experiences? The Customer Trust Perception team works to ensure ... research and conduct quantitative and qualitative research studies to generate customer trust perception insights. Leveraging our research findings, we partner with… more
- Amazon (Seattle, WA)
- Description The Customer Behavior Analytics team designs innovative machine learning solutions to enhance customer experiences and strengthen their relationship ... tackle some of the most challenging scientific problems in customer behavior analysis at Amazon. To achieve this, the...solutions across the company. Basic Qualifications - PhD, or Master 's degree and 3+ years of practical machine learning… more
- Amazon (Seattle, WA)
- Description The Amazon Vendor Services organization is seeking a Strategic Customer Success Manager to shape the future of the program. The Strategic Customer ... Amazon's leading brands, then we're interested in you. Key job responsibilities Customer Success Managers are responsible for driving Seller business growth by… more
- Amazon (Seattle, WA)
- …Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, ... Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist,… more
- Amazon (Seattle, WA)
- …answered efficiently, as well as associate-facing products that support our customer service associate workforce. Basic Qualifications - Master 's degree ... Description The Customer Engagement Technology (CET) team leads AI/LLM- (Large...Technology (CET) team leads AI/LLM- (Large Language Model) driven customer experience transformation using task-oriented dialog systems. We develop… more
- Amazon (Seattle, WA)
- Description Amazon is seeking a visionary leader to revolutionize our Customer Service (CS) technology through the power of AI. As a Director of Product Management ... for Customer Engagement Technology, you will be at the forefront...key business financial metrics Preferred Qualifications Preferred Qualifications: * Master 's degree (or equivalent) in engineering or business *… more
- Meta (Seattle, WA)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and ... improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational… more