- Lumen (Richmond, VA)
- …knowledge + 6+ years of directly related experience with journey mapping, journey management , and customer experience. + Customer Empathy Research and ... Experience Manager is responsible for defining, measuring, analyzing, and improving customer journeys spanning Lumen's end-to-end customer lifecycle: Learn, Buy,… more
- Guardian Life (Richmond, VA)
- …leaders. Our solutions and actions are critical to Guardian's revenue growth, risk management and customer experience. Guardian created a Data Science Lab (DSL) ... value from our data and analytic products. Key responsibilities include data lifecycle management , insight development, and data product delivery. We are a team of… more
- Amazon (Arlington, VA)
- …applying process improvement frameworks and tools to optimize business operations and customer outcomes Preferred Qualifications * Masters degree in Engineering ... in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between...the primary link between AR and Operations coaching site management on operational best practices, robotics systems, and tools.… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …analyzes and reports customer service center key performance metrics. - Masters the order management and telecommunications systems ensures associates are ... Title: CUSTOMER SERVICE CENTER SUPERVISOR (E-COMMERCE) Location: United States-Virginia-Virginia...250002CH Job Summary: Responsible for supervising the Cross Channel Customer Service Center staff manages inbound and outbound calls… more
- Amazon (Arlington, VA)
- …need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching site ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- M. C. Dean (Richmond, VA)
- …tracking the projects against baseline schedules and budgets. + Preparing periodic management and/or customer reports and presentations as required. + Assisting ... automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Why join MC Dean?… more
- Northrop Grumman (Dulles, VA)
- …production of complex technical platforms (spacecraft, aircraft, etc.) + **Capture Management :** Insight into customer technical, financial, political, and ... cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. Program Managers… more
- Capital One (Mclean, VA)
- Director, Project Management | Money & Life Program Lead, Financial Wellness Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad ... the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a… more
- Capital One (Richmond, VA)
- …the company, identifies risks, optimizes fraud strategies, tools and technologies to balance customer experience with loss management and develops a fraud risk ... Business Manager - Enterprise External Fraud Within Capital One Risk Management , our Enterprise Fraud team is focused on creating a best in class fraud risk … more
- Northrop Grumman (Dulles, VA)
- …software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management . + Support multiple networks while ensuring ... completed and directing others as necessary. + Analyze internal and external customer requirements and determine equipment and software requirements for solutions to… more