- Concentrix (Austin, TX)
- …forward business objectives. The ideal candidate will have experience with omnichannel customer support operations , customer experience best practices, and ... leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will...company whose vision is to continuously be the greatest customer engagement services company in the world? Do you… more
- Enviri Corporation (Pasadena, TX)
- …supervising on-site and remote Technicians. Act as the liaison between customer service, operations and the support team. **Primary Responsibilities:** ... route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required. + Maintain a high standard… more
- Mass Markets (Killeen, TX)
- …and mentor a team of call center supervisors overseeing inbound and outbound operations . + Coach supervisors on customer service best practices and operational ... scheduling and performance goal setting. + Develop strategies to ensure exceptional customer satisfaction across all interactions. + Motivate and develop teams to… more
- AbbVie (Austin, TX)
- …outside the department. Collaborate with stakeholders and build relationships with sales, customer operations and customers. Resolve complex issues with business ... will manage the inbound collection teams' performance on collection and customer contact activities for multiple customer accounts. Support relationships… more
- ServiceNow, Inc. (Addison, TX)
- …enabled by the ServiceNow platform. + Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows. ... better for everyone. **What you get to do in this role:** The Customer Outcomes Principal Business Process Consultant designs processes, built on ServiceNow, to… more
- CyrusOne (Dallas, TX)
- …workflows. The individual will work cross-functionally across Legal, Finance, Implementations, Operations , and Customer Success to proactively manage compliance, ... on service delivery performance against contractual commitments. + Coordinate with Customer Success, Implementations, Operations , and Engineering teams to… more
- Siemens (Dallas, TX)
- …Siemens world-class digital service delivery as a key differentiator. Collaborate with operations and internal teams to deliver excellent customer outcomes. Work ... pricing based on identified value of the services offered to the customer . Work with operations , finance, legal and other inside and outside resources to obtain… more
- Marriott (Houston, TX)
- …* Coordinates and communicates event details both verbally and in writing to the customer and property operations . * Makes presence known to customer ... all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and… more
- Iron Mountain (Austin, TX)
- …for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established ... customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process… more
- Siemens (Austin, TX)
- …Siemens world-class digital service delivery as a key differentiator. Collaborate with operations and internal teams to deliver excellent customer outcomes. Work ... pricing based on identified value of the services offered to the customer . Work with operations , finance, legal and other inside and outside resources to obtain… more