- Mastercard (Arlington, VA)
- …and customer issues/concerns and coordinate escalation of issues with Operations , Technical support and other internal resources Work closely with operations ... help ensure successful new client onboarding and solution adoption by managing customer implementation based on established customer onboarding process Respond… more
- Capital One (Mclean, VA)
- …quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and ... in observability (data logging, dashboards and alerting strategy), implementing customer feedback mechanisms, reducing customer complaints and helping… more
- Walmart (Forest, VA)
- …and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniquesto ensure Customer needs complaints and ... within Company guidelines and standards Directs the management team in facility operations and communicates with both management and hourly associates about facility… more
- Amazon (Arlington, VA)
- …to us for help creating the future of the internet, and you will own the customer experience for the cloud based tools they use. The AWS Application Security Team is ... their organization. Amazon's Leadership Principles of "Dive Deep", "Earn Trust", and " Customer Obsession" will be called upon daily, so a successful candidate will… more
- Amentum (Falls Church, VA)
- …communicate with TSC Dispatch of any pertinent updates relating to TSC's daily operations . + Maintain up to date knowledge of current traffic, parking, and safety ... and immediately report all incidents that may impact TSC operations . + Utilize maps and available GPS units, provided...to accurately plan most efficient driving routes and complete customer pick-ups and drop-offs on schedule. + Analyze each… more
- SAIC (Norfolk, VA)
- …Enterprise Network (MCEN) and other legacy networks. **NOTE:** + This is a rotating-shift 24/7 operations in a call center environment + Must be able to work an 8 ... settings by navigating around application menus, or may be required to remote into customer 's computer to fix an issue. In other cases, the service desk analyst… more
- ABM Industries (Alexandria, VA)
- …service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. As a senior ... **ESSENTIONAL DUTIES AND RESPONSIBILITIES** * Manages and develops all Operations Department field and office staff, including hiring, terminating, setting… more
- Acxiom (Richmond, VA)
- …to be able to identify and recommend specific solutions to achieve customer 's desired objectives and outcomes. Holds direct responsibility for identifying growth ... of the company, including Professional Services, Data Engineering, Finance, Operations , Marketing, Training, and/or Delivery Support. **COMPETENCIES** + **Revenue… more
- Global Resource Solutions (Arlington, VA)
- …throughout the acquisition and sustainment lifecycle + Directly support customer program protection/security officers in the development, execution and ... actions + Assist in the development and writing of operations security (OPSEC) plans, transition plans, emergency action plans,...and any other security documents as needed for the customer + Review program documentation for public release, to… more
- Amazon (Arlington, VA)
- …requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best ... and secure solutions tailored to meet the specific needs of each customer . You'll work closely with stakeholders to gather requirements, assess current… more