- Amazon (Austin, TX)
- Description At Amazon, we strive to be Earth's most customer -centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, ... defining UX both for customers and the customer service associates who help them. When our customers...Analyze interface challenges and develop measurable business-focused solutions - Partner with business teams to define use cases and… more
- The Hertz Corporation (Austin, TX)
- …excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and ... We are seeking a Customer Experience Manager to lead CX strategy and...service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives… more
- ServiceNow, Inc. (Addison, TX)
- …team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ... investment. **The Role** The **Principal Technical Consultant, CRM and Customer Workflows** is a technical expert as of a...lead and be responsible process the development process for partner resources (onshore and offshore) and other peers +… more
- Amazon (Austin, TX)
- …Mission - IT JUST WORKS The IT Services (ITS) organization seeks a highly motivated Customer Success Manager (CSM). As a CSM, you will be the driving force behind ... You will serve as a subject matter expert for partner services or products, guiding strategic conversations, identifying opportunities...for improvement, and advocating for the voice of the customer . In this role, you will leverage your business… more
- Amazon (Austin, TX)
- … impact issues and enable swift resolution through automated escalation paths * Partner with cross-functional teams to root cause customer experience defects and ... Description About the Role Amazon Customer Service Technology is seeking talented Software Development...you're applying in isn't listed, please contact your Recruiting Partner . Our compensation reflects the cost of labor across… more
- Realtor (Austin, TX)
- …Collaboration:** Partner with engineering, design, data, marketing, sales, and customer support to ensure delivery of seamless, impactful products. Align teams ... looking for a Director of Product to lead the Customer Experience products, which are used by our core...best work of your life at Realtor.com(R) Here, you'll partner with a diverse team of experts as you… more
- Amazon (Austin, TX)
- …to make long-term strategic impacts on customers and businesses? As a Manager, Customer Success Management on the Household Essentials team, you will lead a team ... of Customer Success Managers responsible for influencing growth across the businesses of Amazon's top vendor partners while improving end- customer and vendor… more
- Capgemini (Dallas, TX)
- **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; ... area near NY **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to:… more
- Chewy (Richardson, TX)
- …pet parents (and partners) everywhere! We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but ... standards. The Team Manager should have outstanding communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies… more
- Amazon (Austin, TX)
- …Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy ... and self-directed Sr Product Marketing Manager to lead our customer insights & campaign strategy. In this role, you...new marketing capabilities and content / campaign strategies * Partner with marketers to translate insights and analysis to… more