- The Hertz Corporation (Olympia, WA)
- …excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and ... We are seeking a Customer Experience Manager to lead CX strategy and...service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives… more
- Amazon (Bellevue, WA)
- …most preferred destination for quality used items, offering unparalleled selection, value, and customer experience. As we scale to meet growing demand in this space, ... Program Manager to drive strategic initiatives focused on improving customer trust and product quality for Amazon Resale, a...and improve ratings and reviews for used offers. - Partner with UX research and analytics teams to identify… more
- Amazon (Seattle, WA)
- …Mission - IT JUST WORKS The IT Services (ITS) organization seeks a highly motivated Customer Success Manager (CSM). As a CSM, you will be the driving force behind ... You will serve as a subject matter expert for partner services or products, guiding strategic conversations, identifying opportunities...for improvement, and advocating for the voice of the customer . In this role, you will leverage your business… more
- Amazon (Seattle, WA)
- Description Amazon.com is broadly recognized as number one in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into ... we do, and this is especially true in the Customer Engagement Technology (CET) department. CET owns the technology...a high bar in operational excellence and quality - Partner across functions to help define creative vision, product… more
- Amazon (Seattle, WA)
- …(OCP) Specialist will work as part of the D2AS OCP team to triage and action customer facing concerns that carry a potential risk to customer privacy, trust, and ... You'll get to know the full cycle of a customer 's experience from initial contact to back-end resolution. You...history and technical information * Summarizing case findings for partner teams * Identifying and engaging appropriate resolver *… more
- Amazon (Seattle, WA)
- … impact issues and enable swift resolution through automated escalation paths * Partner with cross-functional teams to root cause customer experience defects and ... Description About the Role Amazon Customer Service Technology is seeking talented Software Development...you're applying in isn't listed, please contact your Recruiting Partner . Our compensation reflects the cost of labor across… more
- Amazon (Seattle, WA)
- Description Amazon is seeking a visionary leader to revolutionize our Customer Service (CS) technology through the power of AI. As a Director of Product Management ... for Customer Engagement Technology, you will be at the forefront...experience in building worldwide products will be invaluable. You'll partner with teams across different regions to understand local… more
- Amazon (Seattle, WA)
- Description Our Amazon Vendor Services team is seeking a Manager of Customer Success to lead a team responsible for the growth and development of some of the most ... you will be responsible for all business and operational objectives of your Customer Success Management team. You'll drive the creation and execution of strategies… more
- Amazon (Bellevue, WA)
- …analysis, customer insights, technical constraints/opportunities, and business insights * Partner closely with business and development teams to plan and balance ... return or resolve things if it doesn't? Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next...you're applying in isn't listed, please contact your Recruiting Partner . Our compensation reflects the cost of labor across… more
- Amazon (Seattle, WA)
- …to make long-term strategic impacts on customers and businesses? As a Manager, Customer Success Management on the Household Essentials team, you will lead a team ... of Customer Success Managers responsible for influencing growth across the businesses of Amazon's top vendor partners while improving end- customer and vendor… more