- PNC (Dallas, TX)
- …with all applicable banking regulations and data privacy laws. * Lead sprint planning , backlog grooming, and user story refinement. * Support end-to-end testing, UAT ... recommend enhancements to telephony platforms and integrations to improve efficiency and customer experience. **Job Description** + Owns the vision and definition of… more
- PagerDuty (Austin, TX)
- …scientists, engineers, and designers to transform ambiguous projects into exceptional customer experiences, while working closely with Marketing, Sales, and ... Customer Success teams to define and execute successful go-to-market...knowledge sharing and growth within the team. + Strong planning skills with the ability to break down complex… more
- PNC (Dallas, TX)
- …an ability to communicate a technology incident to lines of business in a customer -focused business language to all levels of the organization. * Strong customer ... business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications. + Initiates, owns and… more
- Cardinal Health (Austin, TX)
- …of digital commerce platforms that drive conversion, retention, and a superior customer experience. This role will be instrumental in defining and evolving the ... will be responsible for delivering a high-performing, compliant, and customer -friendly digital experience. **_Responsibilities_** + Own the digital commerce product… more
- The Raymond Corporation (Addison, TX)
- …and development of technician teams, ensuring operational efficiency, customer satisfaction, and strategic alignment with Malin’s operational initiatives. ... Optimize profitability by minimizing non-billed time through effective work planning , technician productivity strategies, and streamlined service processes. *… more
- Celestica (Richardson, TX)
- …solutions for complex projects, involving multiple domains. Participate in project planning and scheduling. . + Provide technical leadership and direction to ... of an engineering project (people, financials etc.). + Review and interpret customer requirements/specifications and may act as primary customer contract. +… more
- Mass Markets (TX)
- …needed to manage call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data to identify trends ... within a call center environment. + Experience in a call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline,… more
- ISC2 (Austin, TX)
- …will lead the strategy, governance, and execution of the organization's customer -facing and revenue-generating digital platforms. This role is responsible for ... of key digital platforms including:CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management,… more
- RTX Corporation (Richardson, TX)
- …to large-sized programs or multiple small programs. Monitors strategic planning efforts, presents progress reports and value-stream strategy, recommends solutions ... This role is responsible for managing the program plan, schedule, budget, customer interfacing, pursuits, and execution. **What You Will Do** + Leads medium… more
- HCA Healthcare (Irving, TX)
- …services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement ... function and staffing of the unit(s)/department(s) in addition to forecasting, planning , and budget monitoring. The Director fosters a culture of accountability… more