- Sharecare (Albany, NY)
- …on time, and within budget + Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems ... for creating client profile, Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks. +… more
- DoorDash (New York, NY)
- …handle our customers' issues and drive a great experience. The team owns the customer experience across all platforms and LOB playing a critical role in adjudicating ... some of the most difficult customer interactions and problems. About the Role We're hiring...product feature roadmaps with product engineering team + Develop project plans across all relevant stakeholder groups to ensure… more
- Coinbase (Albany, NY)
- …alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class ... support across multiple customer segments. The Global Compliance Operations Team is responsible...(eg ACAMS) * Advanced understanding of Google apps * Project Management, Scrum, Agile, or Lean 6S certification/experience. *… more
- Almstead Tree and Shrub Care (New Rochelle, NY)
- …budgets and approve budget expenditures. + Review operational records and reports to project sales and determine profitability. + Monitor customer preferences to ... work flow of Almstead products and services to the customer . Coordinate sales distribution by establishing sales territories, quotas,...determine focus of sales efforts. + Resolve customer complaints regarding sales and service. + Confer or… more
- American Express (New York, NY)
- …+ Lead with a digital mindset and deliver the world's best customer experiences every day **Minimum Qualifications:** + Bachelor's required In Economics, Statistics ... development or validation experience. + Strong Analytical and Relationship and project management skills for driving validation initiatives. + Good Verbal, Written,… more
- American Express (New York, NY)
- …clearly articulate or interpret technical documents, regulatory guidelines, and complex project requirements in a concise manner to various stakeholders + ... Outstanding multi-tasking and project management skills + Superb teamwork aptitude, to work...and powerful backing promise to provide the world's best customer experience every day. And we'll do it with… more
- conEdison (New York, NY)
- …required. + Proven expertise in engineering codes, specification development, project and workflow management, required. + Strong written, verbal, presentation ... organizational, and analytical abilities, required. + Previous supervisory experience and/or project or team lead experience, required. **Skills and Abilities** +… more
- Deloitte (New York, NY)
- …Stakeholder Engagement: Collaborate with business stakeholders to gather requirements, define project scope, and translate business needs into technical solutions. + ... Develop and maintain architecture diagrams, technical specifications, and other project documentation. The Team Our AI & Data practice...AI service to build a chatbot that can answer customer inquiries using a company's knowledge base + Knowledge… more
- M&T Bank (Buffalo, NY)
- …**Scope of Responsibilities:** This position reports to the Head of Market Research. Project scope is typically on the department level. Projects are a mix of ... and tactical in nature. Working team clients are normally VP level and below. Project owners are normally Admin, Group and Senior VP level and above. **Education and… more
- American Express (New York, NY)
- …as the point of escalation and resolution, using structured action plans and project management tools as needed + Analyze client financial performance and P&Ls to ... a pipeline of opportunities through strategic, solution-based selling + Strong project management and organizational skills; ability to manage multiple priorities… more
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