- Amazon (Sunnyvale, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... 's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer ...governance frameworks for sustainable adoption at scale across domains. Customer success management : - Monitor customer… more
- Cummins Inc. (West Sacramento, CA)
- …calm under pressure. 12. **Client Relationship Management :** **Expectation Management :** Clients may have high expectations regarding service quality and ... determine next steps for service resolution. + Service Documentation - Creates and verifies customer ,...tools; follows procedures and documents required information in the service management system in order to have… more
- JPMorgan Chase (Irvine, CA)
- …JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Develop strong relationships with ... in Healthcare Payments, you will be part of the Relationship Management team. You will be responsible...could impact customer retention or damage the customer relationship and appropriately communicate and escalate… more
- Banc of California (Santa Ana, CA)
- …coaching, and guidance to the Treasury Services Team, ensuring a high standard of customer service and operational excellence. The manager oversees customer ... audit standards. + Promotes a culture of accountability, integrity, and exceptional customer service . + Conducts system-platform analysis, assessing areas of… more
- Amazon (Santa Clara, CA)
- …making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies. - Lifelong ... - Research and development of LLM-based chatbots and conversational AI systems for customer service applications. - Design and implement state-of-the-art NLP and… more
- Abbott (Alameda, CA)
- …pharmaceutical or medical device industry + 7+ years or more of project/program management + Business Relationship Management experience + Certifications in ... IT, Corporate IT, external partners, and customers to ensure timely and effective service delivery. + Act as Business Relationship Manager on cross-divisional… more
- Wells Fargo (Los Angeles, CA)
- …opportunities across product lines + Develop solid product knowledge and basic client relationship management skills to meet the financial needs of customers and ... service a routine and low complexity Affluent client relationship portfolio, in lending, credit and deposit products and...and interpersonal communication skills + Ability to provide strong customer service while balancing the needs of… more
- Coinbase (Sacramento, CA)
- …our highest value customers. * Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with ... needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase… more
- Amazon (Santa Clara, CA)
- …definition and implementation of customer -focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform ... with a cross-functional team, including scientists, engineers, and product management , to develop scalable and maintainable AI solutions for...A typical day for an Applied Scientist in the Customer Service science team involves a combination… more
- US Bank (Los Angeles, CA)
- …leadership skills- Demonstrated new business development and relationship management skills- Effective customer service /relations skills- Considerable ... whose team work on the referrals we generate, the relationship and service teams who take care...experience. + Preferred Skills/Experience- Considerable knowledge of sales or relationship management strategies- Effective verbal and written… more