- WMCHealth (Ardsley, NY)
- … customer service and/or medical office experience required. Experience in a call center preferred. Education: High school diploma or equivalent required. ... Sr Patient Service Rep Company: NorthEast Provider Solutions Inc. City/State: Ardsley,...link Job Details: Job Summary: The Senior Patient Service Representative is responsible for greeting patients and working with… more
- University of Rochester (Rochester, NY)
- …in a timely manner. Provides excellent customer service through the Pharmacy Call Center . Triages patient calls to the appropriate party. Answers incoming ... communication skills, problem-solving abilities, andprofessional presentation required. + Demonstrated customer relations skills required. + Ability to multi-task, manage… more
- University of Rochester (Rochester, NY)
- …in a timely manner. + Provides excellent customer service through the Pharmacy Call Center . + Triages patient calls to the appropriate party. + Answers ... communication skills, problem-solving abilities, andprofessional presentation required. + Demonstrated customer relations skills required. + Ability to multi-task, manage… more
- Molina Healthcare (Buffalo, NY)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to meet the...to members and/or providers using one or more contact center communication channels and across multiple states and/or products.… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and...multiple programs and applications at the same time, typing call documentation, and speaking to the customer … more
- Cardinal Health (Albany, NY)
- …issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by providing accurate ... well as providing orders status, order discrepancies, and resolving customer complaints. + Handles high call volumes...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more
- University of Rochester (Rochester, NY)
- …Department required + Or equivalent combination of education and experience + Customer Service, Control Center , and Emergency response experience required ... by answering telephone, e-mail, and web-based, including social media, service call requests from members of the University community and non-University community.… more
- Canandaigua National Bank & Trust (Pittsford, NY)
- …caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our ... Call Center Specialist I Canandaigua National...or equivalent with an emphasis in business curriculum; bank customer service representative training. + A minimum… more
- University of Rochester (Rochester, NY)
- …Ambassador Blue Book. + Answer internal and external phone calls to the Medical Center . Assist caller or re-route call to the appropriate department. + Respond ... for patients, visitors and staff at 12 locations throughout the Medical Center . Exemplifying ICARE values as the first impression of URMC, Ambassadors function… more
- University of Rochester (Rochester, NY)
- …patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment ... internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Provides timely responses to customer inquiries by telephone, email or website chatbox in an… more