- Penske (Reading, PA)
- **Position Summary:** The Manager, Customer Research & Insights serves as an advocate for customer -centric strategy development and decision-making across ... professional work experience * Minimum 5+ years of relevant marketing research / customer insights experience * Advanced primary research methodologist with… more
- Oracle (Harrisburg, PA)
- …research studies, analysis, presentations and reports on moderately complex customer engagements. Introduces innovative research collection and analysis ... **Job Description** **Evidence Generation Lead/Snr Research Consultant, RWE, Health Outcomes** **Remote/Work from home** Oracle Life Sciences is seeking a qualified… more
- RELX INC (Philadelphia, PA)
- …Primary Research - Commercial Propositions, you will work closely with Research Sales, Marketing, Customer Success, STMJ, and other internal stakeholders to ... consistently and effectively. + Cross-Functional Collaboration: Building strong partnerships across Research Sales, Customer Success, STMJ, Marketing, and other… more
- SAP (Newtown Square, PA)
- …on CX's "right to win" space + Defining data points required for effective customer research + Crafting business benefit messaging for customer proposals ... team that wants you to grow and succeed. **About SAP Customer Experience (CX)** SAP Customer Experience (CX) helps brands build trusted relationships with their… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …to deliver consistent results and effective resolutions to customers. + Provides support to Customer to research and confirm COD processing status of data such ... back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). +… more
- Guardian Life (Bethlehem, PA)
- … inquiries related to Life Insurance coverage; while ensuring you deliver a 5-star customer experience + Research premium or loan payment related matters, assist ... insurance industry? We're offering an exciting position as a ** Customer Service Representative** , where you'll support our life...setting. Our contact center is known for its outstanding customer service, and we want team members eager to… more
- Wolters Kluwer (Philadelphia, PA)
- …standards + In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data ... Our UX team collaborates closely with cross-functional product teams to solve complex customer and business problems in ways that our customers love, while also… more
- Carrington (Coraopolis, PA)
- …regarding escalated complaints; determine and communicate next steps. + Track and research customer complaints. + Provide clear, complete, timely and ... be able to work PST business hours.** The Mortgage Customer Service Advocate will be responsible for resolving and...an hour + Annual Bonus. **What you'll do:** + Research , resolve and respond to complaints received by phone,… more
- Envista Holdings Corporation (Quakertown, PA)
- …resolution (FCR). + Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests + On ... help others, and commit to helping us improve our customer lives and celebrate the difference in others._ _Who...function of this position is to proactively manage the customer RMA process to ensure they are completed in… more
- The Eastwood Company (Pottstown, PA)
- …chat with orders and problem-solve + work within our computer system to place and research customer orders, as well as document conversations and actions + pitch ... and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer...and other voluntary benefits As a member of the Customer Service team, you'll: + help customers over phone,… more