- Molina Healthcare (Buffalo, NY)
- …for major projects of considerable complexity, prepares system design specifications, conducts research to resolve customer initiated issues related to core ... specifications. + Creates, reviews, analyzes and estimates project requests. + Performs research and analysis of customer initiated inquiries and requests,… more
- Highmark Health (Albany, NY)
- …unit, may be responsible for one or more of the following: + Perform research on projects and manage and lead projects to successfully meet business objectives. May ... needs to develop new and innovative Pharmacy products, perform appropriate research /analyses, and evaluate feasibility of the administration and implementation of… more
- Baylor Scott & White Health (Albany, NY)
- …and/or level **Job Summary** Utilizes analytics to drive excellent customer experience. Delivers actionable insights to stakeholders through descriptive, predictive ... clinical and operational performance improvement. Performs requirements definition, development, testing, research and ad-hoc reporting as requested. A key focus for… more
- Cengage Group (New York, NY)
- …Development teams regarding content and acquisition activities + Using extensive research and analysis to locate third-party content when applicable and ... in a variety of styles and settings clearly and effectively + Exhibits customer service and leadership skills to persuade and steer teams toward desired outcomes… more
- City of New York (New York, NY)
- …email, phone and screensharing; -Troubleshoot issues by utilizing materials, research , creative thinking and problem-solving skills; -Determine when issues should ... escalated to managers; -Record user interaction and categorical data in designated customer services platforms, eg JIRA; -Propose updates to user resources for… more
- Sprinklr (New York, NY)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Raymond James Financial, Inc. (New York, NY)
- Responsibilities: Conduct research using primary data sources, and select information needed for the analysis of key themes and trends. Contribute to the development ... Typically works without supervision and may provide technical guidance. Conducts research and analyzes data without supervision while providing technical guidance as… more
- City of New York (New York, NY)
- …in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to ... and approve retroactive payments. - Work with the timekeeping supervisors to research discrepancies on employee payments, as needed. - Shred unwanted documents… more
- WTW (New York, NY)
- …any deliverables for Client Renewal or Anniversary Strategy Meetings & RFPs + Research market solutions to learn how to identify and develop optimum risk solutions ... for clients. + Research news and emerging geopolitical risks relevant to our...and deliver accurate work product + Relationship management and customer focus; ability to interface with customers and collaborate… more
- M&T Bank (Buffalo, NY)
- …test plans, test scripts and execution of test scripts. + Responsible for research analysis of complex data ensuring functional design of assigned projects is ... Serve as mentor to less experienced staff assisting in application training, research analysis and project methodology consultation + Schedule and facilitate project… more