- Lumen (Albany, NY)
- …of software development methodologies. This role will serve as a primary representative for a product's implementation on the network automation platform in a ... methodology. Will be expected to contribute to the definition of the customer experience and product requirements, translating product and customer experience… more
- Centrotherm (Waterford, NY)
- …may include: Customer Support Specialist ? Product Support Specialist ? Senior/ Lead Customer Support Specialist ? Customer Service Manager Requirements ... Sales Operations. Title/Keyword Note: Candidates with experience in roles such as Customer Service Representative , Customer Operations Specialist, Inside… more
- Northeast Shared Services (Schenectady, NY)
- …special-order requests. The Representative will collaborate with the Consumer Services Lead and Manager to ensure that each customer interaction reflects our ... matter experts, dig into issues) when necessary. Communicate any barriers to customer resolution to department management. Create, maintain and update records… more
- City of New York (New York, NY)
- …that may arise with CFB employees. - Serve as the CFB's grievance representative and administer the contractual grievance process. Serve as Hearing Officer for ... on matters involving performance, behavior, conflict prevention and dispute resolution , progressive discipline. - Assist managers with employee writeups, Performance… more
- Sunrise Senior Living (Smithtown, NY)
- …and help others overcome resistance to change. + Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team ... team member concerns, and guiding the team in conflict resolution . + Promote the Employee Assistance Program (EAP) as...survey results, realizing that this is key to achieving customer engagement. + Lead the development and… more
- University of Rochester (Rochester, NY)
- …individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE The claims resolution representative II is responsible for working across ... taking timely and routine action to resolve unpaid claims. The Claims Resolution Representative II reports to Accounts Receivable Management. **ESSENTIAL… more
- HarperCollins Publishers (Depew, NY)
- …partners in regards to service compliance issues. + Coordinate and/or handle customer scheduling complaints and resolution processes timely and accurately. + ... Production Wavers/Schedulers, maximizing skills and engagement. + Understand and communicate customer service requirements and needs. + Provides decision support in… more
- 32BJ Benefit Funds (New York, NY)
- …+ Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution . + Offer exceptional customer service to end users by being ... The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for...general desktop support to end users including questions, problem resolution , and service requests related to all supported hardware… more
- Uniland Development Company (Amherst, NY)
- …insurance policies and claims processes, assisting with claim and incident resolution and litigation matters, and collaborating with internal departments to mitigate ... and internal teams to ensure smooth communication and timely issue resolution . + Monitors insurance-related legal, regulatory, and industry developments; identify… more
- Wolters Kluwer (New York, NY)
- …teams. + Implement measurable engineering KPIs, from deployment frequency to incident resolution , to track and improve performance. + Lead technology initiatives ... through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic… more