- GitHub (CA)
- …United States | Remote, United States **Overview** GitHub is growing its Customer Success & Support team and we're seeking experienced professionals to elevate ... our technical customer support efforts. As a Senior Escalation Engineer, you...GitHub Actions templates, reusable workflows, automation guides) to reduce resolution time. EPD Collaboration & Feedback Loop + Act… more
- Sunrise Senior Living (Simi Valley, CA)
- …that are aligned with the organization's vision and values. + Communicate a clear, customer focused vision, based upon a Resident Centered Model of care. + Model a ... opportunities, addressing team member concerns, and guiding the team in conflict resolution . + Promote the Employee Assistance Program (EAP) as a resource for… more
- Medtronic (Los Angeles, CA)
- …company. The Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and (in selected ... technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and...Act as a primary point of contact and issue triage/ resolution for our live customers + Assist in the… more
- Highmark Health (Sacramento, CA)
- …of stakeholders, participate in walkthroughs, and contribute to problem resolution and decision-making. + Collaborate with various departments, interpreting complex ... researching, identifying and internally marketing enabling technologies based on customer capability requirements. Facilitate development of more complex enterprise… more
- Omnicell (Palo Alto, CA)
- …helpdesk. + Maintain a high level of communication with pharmacy operations manager and customer , to ensure proactive, solution-oriented problem identification ... and resolution . + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer -focused support emphasizing… more
- GE HealthCare (CA)
- …guided. * Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, ... be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll help healthcare...May assist more experienced technicians on progressive repairs and resolution . Work as a member of local team to… more
- Medtronic (Bakersfield, CA)
- …Reports necessary complaints and partners with Clinical Manager /NRC to ensure full resolution * Files weekly site visit and customer contact reports for ... with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals. * Provide input on… more
- Marriott (Los Angeles, CA)
- …manager to develop creative aspects of site visit * Gathers all important customer data from account/selling manager in order to plan appropriately (eg ... in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each ...and property 's Brand Standards. * Monitors the effective resolution of guest issues that arise as a result… more
- Marriott (Burlingame, CA)
- …manager to develop creative aspects of site visit * Gathers all important customer data from account/selling manager in order to plan appropriately (eg ... in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each ...and property 's Brand Standards. * Monitors the effective resolution of guest issues that arise as a result… more
- Nutanix (San Jose, CA)
- …delivering an exceptional support experience by driving measurable improvements in customer satisfaction and enhancing the productivity of our support engineers. ... aligned in their mission to drive success and improve customer experiences. You will report to the Vice President...who fosters a collaborative and inclusive leadership style. This manager places high value on transparency and team input,… more