- TD Bank (Philadelphia, PA)
- …+ Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation ... and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the...requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with… more
- Cayuse Holdings (Harrisburg, PA)
- …high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- Select Medical (Mechanicsburg, PA)
- …the specialist to understand and engage the proper rules for problem resolution and escalation. **Responsibilities** + Ensure customer satisfaction by responding ... The Support Specialist I reports to the Help Desk Manager . The Support Specialist I is challenged with handling...customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution… more
- Guthrie (Sayre, PA)
- …Subject Matter Expert (SME). Works directly with Billing staff, Billing Supervisor/ Manager /Director, Application Analyst and CRC departments when needed, to resolve ... This position works closely with a team of Denial Resolution Specialists to analyze and take corrective action on...while contributing to the team environment. Strong organizational and customer services skills are a must. Previous experience in… more
- J&J Family of Companies (Horsham, PA)
- … Resolution Process** : Serve as central point of contact for issue resolution and customer concern activities with certified treatment centers and cross ... at https://www.jnj.com **Job Function:** Sales Enablement **Job Sub** **Function:** Customer Success Management **Job Category:** Professional **All Job Posting… more
- CVS Health (Shamokin, PA)
- …of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible ... for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you...prescription information and label accuracy, ensuring patient safety + Customer Service and Team Orientation: + Actively look for… more
- IQVIA (Philadelphia, PA)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager , and/or a leadership role in a specific CDM task ... plan to re-organize and drive change (possibly across a customer account) + Ensure timely follow-up and resolution...orders to completion. + Participate in pricing discussions across customer account. + Serve as Project Manager … more
- Ensono (Philadelphia, PA)
- …teams. + Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer , as required to ... to implement circumvention/ resolution and verify results. + Communicate to both customer and management the status of issues at intervals during resolution … more
- Travelers Insurance Company (Pittsburgh, PA)
- …customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external ... of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel. + Investigates each claim through prompt… more
- SitusAMC (Plymouth Meeting, PA)
- …successful and unsuccessful decisions made, and actions taken, through to final resolution + Apply company approved diagnostic utilities to aid in troubleshooting + ... FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely...+ Other activities as may be assigned by your manager Qualifications/ Requirements: + High School Diploma or GED… more