- Capital One (Mclean, VA)
- Sr. Associate, Product Management - Customer Services & Strategy (US Card) Product Management at Capital One is a booming, vibrant craft that requires reimagining ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly ... Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network… more
- CenterWell (Richmond, VA)
- …our caring community and help us put health first** The Lead - Medicaid Customer Success oversees strategy and operations for multiple Medicaid markets. This role is ... identify opportunities and implement program improvements to enhance our member and customer experience. + Partner with market, government affairs teams, sales teams… more
- TD Bank (Vienna, VA)
- …and partners at all levels in the organization + Identifies and leads problem resolution to ensure customer needs are met + Contributes to the application ... coaches and guides members within area of expertise + Identifies and leads problem resolution for complex issues at all levels + Contributes to the communication and… more
- Travelers Insurance Company (Chantilly, VA)
- …quality claim handling throughout the claim life cycle ( customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation ... and resolution ) including maintaining full compliance with internal and external...Do?** + Directly handles assigned claims. + Provides quality customer service and ensures file quality and timely coverage… more
- Cayuse Holdings (Richmond, VA)
- …high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- TD Bank (Mclean, VA)
- …+ Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation ... and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the...requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with… more
- CACI International (Reston, VA)
- …operations. * Report security and or any operational anomalies to the IT Operations Manager , and work to support resolution . * Advise IT Operations Manager ... checklist daily. * Work to escalate and assist with resolution of issues discovered while performing the daily check....and maintain operational support documents from the IT Operations manager , and post content to mission customer … more
- Travelers Insurance Company (Springfield, VA)
- …customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external ... including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and… more
- Amentum (Falls Church, VA)
- …staff shortages and re-direct drivers as necessary. + Ensures the provision of quality customer service and assists in the resolution of customer problems ... to analyze and verify trip distance and routes, ensuring customer requirements are met, while considering security and counterintelligence... regarding status of problem and estimated time of resolution . + Keeps COTR and Government Task Manager… more