- Amentum (Mclean, VA)
- …staff shortages and re-direct drivers as necessary. + Ensures the provision of quality customer service and assists in the resolution of customer problems ... and issues depending on area of assignment. + Anticipates customer needs and defines into customer requirements.... regarding status of problem and estimated time of resolution . + Keeps COTR and Government Task Manager… more
- IQVIA (Norfolk, VA)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager , and/or a leadership role in a specific CDM task ... plan to re-organize and drive change (possibly across a customer account) + Ensure timely follow-up and resolution...orders to completion. + Participate in pricing discussions across customer account. + Serve as Project Manager … more
- Ensono (Richmond, VA)
- …teams. + Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer , as required to ... to implement circumvention/ resolution and verify results. + Communicate to both customer and management the status of issues at intervals during resolution … more
- CVS Health (Danville, VA)
- …of Pharmacy regulations at all times; escalating issues or concerns to the Pharmacy Manager and/or Rx DL for timely resolution if/as needed + Remaining flexible ... for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you...prescription information and label accuracy, ensuring patient safety + Customer Service and Team Orientation: + Actively look for… more
- Alfa Laval (Richmond, VA)
- …specific process) + Receive daily work assignments from the Team Leader/ Team Manager and execute production with Standard Operating Procedures as a base. + Report ... Boards immediately and update the Team Leader / Team Manager . + Be active and engaged into the Daily...problems and deviations + To initiate and run problem resolution and improvement activities. + Communicate with Support Functions… more
- HCA Healthcare (Richmond, VA)
- …areas predominately post initial/final coding. You will also perform the alert/edit resolution activities in the applicable systems. The alerts/edits shall be worked ... or must be rerouted to another responsible party for research/ resolution + Escalates alert/edit resolution issues as...coding revisions to the applicable party (eg, CIS, lead, manager , international log) + Completes MOCK abstracts as necessary… more
- NTT America, Inc. (Ashburn, VA)
- …centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution ... Ability to coordinate technical tasks with internal groups and manage requests to resolution . + Installation of cabling and cable organization per NTT or client… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the ... resolution of Major Incidents for an enterprise or Government...Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents.… more
- The Cigna Group (Mclean, VA)
- …issue identification, resolution and root cause analysis. + Coordinates with manager and/or account manager to meet clients' needs and ensure potential ... in managing a moderately complex book of business as assigned by the manager . Accountable to proactively manage, respond and address client and broker inquiries… more
- Acxiom (Richmond, VA)
- … Customer Data Platform - RTCDP). + Integrations will cover Identity resolution , digital recognition, paid media connectors, customer and prospect data ... technical expertise and cross-functional leadership to drive innovation and deliver impactful customer solutions. **What You Will Do:** + Help Shape and Align on… more