- M. C. Dean (Vienna, VA)
- …can work as part of an integrated construction team to deliver customer satisfaction and risk mitigation in a fast-paced environment. **Contracts Specialist level ... the business unit management and Law Department + Promote and enhance customer satisfaction while managing company risk. + Develop, negotiate, administer and close… more
- Broadcom (Reston, VA)
- …Obtain advice on possibly providing an existing fix - Allow SE to create a resolution and provide to the customer - Handle multiple cases efficiently and provide ... analyze the documentation when it is sent by the customer - Upload the logs, dumps, and other documentation...colleagues or SE to prevent issue aging before a resolution is found - Follow documented guidelines for case… more
- Travelers Insurance Company (Chantilly, VA)
- …customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external ... in accordance with established procedures. + Manages file inventory to ensure timely resolution of cases. + Handles files in compliance with state regulations, where… more
- TekSynap (Ashburn, VA)
- …maintain daily compliance requirements. The ISSO will report to the government Program Manager , government Technical POC / Task Manager . The Contractor shall ... also keep the designated government Information System Security Manager (ISSM), and COR informed. Due to the importance of keeping system(s) updated to meet FISMA… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion. * Compiles incident ... maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents. *… more
- Insight Global (Herndon, VA)
- …and continuous delivery of highly visible applications. Lead the real time resolution of critical technical issues and the follow-on root cause analysis and ... ongoing monitoring of the technical environment. Facilitate customer and multi stakeholder technical incident/bug fix conference calls and utilize automation and… more
- NTT America, Inc. (Ashburn, VA)
- …you can grow, belong and thrive. **Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the ... manage hardware, software or network problems with users. + Records required customer and problem information, updating records with appropriate journal entries of… more
- L3Harris (Arlington, VA)
- …operational processes, practices, and procedures. Faclitate communications between government customer , program office and other functional areas within L3Harris. ... located in Arlington, VA/Washington DC, reports to RTS Program Manager in the Washington DC area, and supports Senior...the Washington Navy Yard in support of primary government customer . The position's basic functions include: Customer … more
- CVS Health (Chesapeake, VA)
- …Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow Management excluding final ... customers, caregivers, and colleagues on your team + Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing… more
- Medtronic (Charlottesville, VA)
- … sites. + Reports necessary complaints and partners with CSM/NRC to ensure full resolution + Files weekly site visit and customer contact reports for service ... Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals. + Provide input… more