- Intuit (San Diego, CA)
- …working with business unit customer experiences team* In summary, the Executive Resolution Manager role requires someone who can not only manage complex and ... the President (OOP) Executive Team as a full-time Executive Resolution Manager and be a part of...process, providing regular updates as needed including a close-loop resolution summary.* Analyze customer concerns and provide… more
- LA Care Health Plan (Los Angeles, CA)
- Manager , Customer Solution Center Appeals and Grievances Job Category: Management/Executive Department: CSC Appeals & Grievances Location: Los Angeles, CA, US, ... net required to achieve that purpose. Job Summary The Manager , Customer Solution Center Appeals and Grievances...triage process for all member appeals and grievances. The Manager oversees the resolution of member appeals… more
- Sharecare (Sacramento, CA)
- **Job Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of ... support and management of the team. In addition, the Customer Service Manager is responsible for metric...answered within the established Service Level Agreements. + **Complaint Resolution ** **: Handle escalated customer complaints or… more
- Power Integrations (San Jose, CA)
- …integrated circuits. + Expert in 8D problem resolution process. + Direct customer facing experience in quality manager role. + Must have problem solving ... base to secure customers' approval of PI products, facilitate customer audits, ensure timely resolution product quality...+ Must be able to carry out verbal and written technical communications. Preference: + Able to also carry… more
- Proofpoint (Los Angeles, CA)
- …outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. ** Customer Support Manager ** Proofpoint is seeking an experienced ... limited to: + Managing procedures related to the identification, prioritization, and resolution of customer requests + Ticket monitoring/tracking + Coordination… more
- Transdev (El Monte, CA)
- Customer Service Manager Transdev in Los Angeles, CA, is hiring a Customer Service Manager . This position oversees the day-to-day operations of the ... No Shows policy + Professionally and actively documents issues. + Resolves customer inquiries relating to transportation; communicates resolution to customers. +… more
- Kuehne+Nagel (Torrance, CA)
- …our contribution counts in more ways than we imagine. **** The Air Logistics Customer Care Manager (ZA-C) is responsible for implementing and managing the ... systematic information) to be able to execute on our customers behalf. The Area Customer Care Manager (ZA-C) is therfore responsible for the customer … more
- Intuit (San Diego, CA)
- **Overview** Intuit is seeking a highly skilled and experienced Customer Success Delivery to join our Expert Network organization, specifically supporting our ... growing Intuit Enterprise Suite (IES) and Mid-Market customer base. This pivotal leadership role is paramount for driving customer value and reducing friction… more
- Confluent (Sacramento, CA)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success, retention, and subscription expansion within our Public...+ Proactively identify issues/risks and escalate internally for prompt resolution + Act as a trusted advisor to develop… more
- DataVisor (Mountain View, CA)
- …positive, collaborative, and results-driven. Come join us! Position Overview: As a Senior Customer Success Manager (CSM), you will serve as a strategic partner ... issue resolution , and optimization of detection outcomes + Translate customer insights into actionable feedback for internal roadmap planning and product… more