- Validity (Tampa, FL)
- About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will ... on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire...Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer … more
- Confluent (Tallahassee, FL)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success, retention, and subscription expansion within our Public...+ Proactively identify issues/risks and escalate internally for prompt resolution + Act as a trusted advisor to develop… more
- ISC2 (Tallahassee, FL)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team responsible ... for ensuring customer satisfaction, retention, and growth across all accounts. This...Act as an escalation point for key accounts, ensuring resolution of complex issues **Delivery Fulfillment Oversight** + Ensure… more
- PulteGroup (Riverview, FL)
- …+ Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. + Manage trades to completion of service requests to ... tasks (eg, adjustments, repairs), as requested. + Establish and maintain positive customer relationships. + Responsible for quality inspections of the home prior to… more
- Optiv (Tallahassee, FL)
- The Project Manager leads and directs multiple projects under the guidance of Project Management Office (PMO) leadership. Project Managers aggressively drive ... of project and budget status, and manage issues to resolution . Project Managers are responsible for all aspects of...and timelines. **What we're looking for:** + The Project Manager is accountable for the execution and delivery of… more
- Cornerstone onDemand (Jacksonville, FL)
- …engineering, and support teams to address partner-identified issues and ensure timely resolution . Flag trends with Partner Success Manager to address issues ... **Summary:** The Delivery Success Manager (DSM) is responsible for ensuring the quality...project management skills, and a proactive approach to ensuring customer success through our partner ecosystem. **Responsibilities:** **Engagement &… more
- BMO Financial Group (Naples, FL)
- …complex or unresolved customer situations or escalates to the next higher manager for resolution . + Maintains current knowledge of personal banking and ... sales and service in the best interests of the customer . Advises customers on products and strategies that meet...service initiatives. + Monitors the service request and problem resolution processes for adherence to national standards. + Provides… more
- NTT America, Inc. (Tallahassee, FL)
- …point of contact for all contract-related services and communications with the customer . + Lead day-to-day coordination and resolution of contract activities, ... organization, apply now. We are currently seeking a Account Manager to join our team in Tallahassee, Florida (US-FL),...as the primary liaison a large State & Local customer . This key staff position requires full-time commitment and… more
- SHI (Tallahassee, FL)
- …thrive - in our offices or yours.** **Job Summary** The MSP Service Delivery Manager is a critical coordination role within the MSP Service Delivery team. The ... and internal teams to ensure efficient and effective communication, ticket resolution , project coordination, and timely SOW renewals. + Coordinate and schedule… more
- AdventHealth (Maitland, FL)
- …on daily correspondence to appropriately resolve patient accounts with one touch resolution . + Assists Customer Service with Patient concerns/questions to ensure ... prompt and accurate resolution is achieved. Produces written correspondence to...customer service for all payer and patient accounts. Manager monitors and directs the process of follow up… more