- Humana (Annapolis, MD)
- …Are you ready to lead and make a real impact? Join us as our Manager , Claims Research & Resolution -a key leadership role where you'll drive critical claims ... **Key Responsibilities:** + Oversee the end-to-end claims research and resolution process, ensuring accuracy, efficiency, and compliance with organizational policies… more
- Sharecare (Annapolis, MD)
- **Job Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of ... support and management of the team. In addition, the Customer Service Manager is responsible for metric...answered within the established Service Level Agreements. + **Complaint Resolution ** **: Handle escalated customer complaints or… more
- Brivo (Bethesda, MD)
- Summary As a Customer Success Manager , you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. ... and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications +… more
- Confluent (Annapolis, MD)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success, retention, and subscription expansion within our Public...+ Proactively identify issues/risks and escalate internally for prompt resolution + Act as a trusted advisor to develop… more
- Perdue Farms, Inc. (Salisbury, MD)
- …improve service delivery quality. Creates and distributes reporting on metrics for Customer Service, tracking, resolution times and problem categories. + ... Application organization that provides systems development and support. This manager will plan the workload and monitor status to...workload and monitor status to ensure that solutions meet customer requirements on time and on budget. As a… more
- Travelers Insurance Company (Baltimore, MD)
- …injury or assist claim handlers in managing medical treatment to an appropriate resolution . **What Will You Do?** + Contact customer , medical provider and ... do and where you do it. **Job Category** Claim, Nurse - Medical Case Manager **Compensation Overview** The annual base salary range provided for this position is a… more
- Confluent (Annapolis, MD)
- …our escalation and incident management processes. Escalation Managers directly impact resolution time, customer satisfaction, and continuous improvement on a ... Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at...in Escalation Management, Product Support, Incident Response, or other customer -facing roles. + Strong written and verbal… more
- Sunrise Senior Living (Bethesda, MD)
- …Fox Hill Senior Condominiums **Job ID** 2025-230975 **JOB OVERVIEW** The General Manager is responsible for overall leadership, management, and success of their ... & services to seniors better than anyone. The General Manager is expected to create, in alignment with our...the organization's vision and values. + Communicate a clear, customer focused vision, based upon a Resident Centered Model… more
- Ricoh Americas Corporation (Baltimore, MD)
- **Hospitality Customer Experience Manager ** Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh ... Workplace Services. The Hospitality, Customer Experience Manager supervises day-to-day operations of...+ Responsible for conference room booking and room conflict resolution , book travel, expense reporting + Conflict management and… more
- TD Bank (Beltsville, MD)
- …+ Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation ... **Line of Business:** Personal & Commercial Banking **Job Description:** The Store Manager II develops, leads and contributes to the growth and profitability of… more