- Cardinal Health (Annapolis, MD)
- …positively impact insurance processing and minimize rejections * Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to ... cases * Ability to identify, document and submit Adverse Events during customer contact or via received documentation * Conduct research associated with alternative… more
- Marriott (Bethesda, MD)
- …tools like Tableau or Power BI Familiarity with marketing attribution models, customer segmentation, identity resolution , and CRM platforms + Experience in ... modern marketing best practices + Excellent project management and verbal and written communication skills required, especially in the context of managing processes… more
- Marriott (Bethesda, MD)
- …+ Proficiency in data tools such as PowerBI + Strong verbal and written communication skills with the ability to articulate complex technical ideas to non-technical ... proficiency in Visio & Excel + Strong negotiating, influencing and problem resolution skills. + Proven ability to effectively prioritize and execute tasks in… more
- Exelon (Baltimore, MD)
- …establish priorities and assign out bugs to relevant team members for resolution . Support development of version control principles (eg Git and working within ... - Able to effectively communicate highly technical information in non-technical terminology ( written and verbal). + Strong knowledge of Operating Systems - Windows,… more
- Travelers Insurance Company (Hunt Valley, MD)
- …customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution ) including maintaining full compliance with internal and external ... including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and… more
- Travelers Insurance Company (Hunt Valley, MD)
- …quality claim handling throughout the claim life cycle ( customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation ... and resolution ) including maintaining full compliance with internal and external...+ Directly handles assigned severity claims. + Provides quality customer service and ensures file quality and timely coverage… more
- Travelers Insurance Company (Hunt Valley, MD)
- …quality claim handling throughout the claim life cycle ( customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation ... and resolution ) including maintaining full compliance with internal and external...Do?** + Directly handles assigned claims. + Provides quality customer service and ensures file quality and timely coverage… more
- Cayuse Holdings (Annapolis, MD)
- …high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- TD Bank (Bethesda, MD)
- …+ Coaches to ensure Customer issues are handled appropriately through Customer problem resolution guidelines and personally participates in the negotiation ... and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the...requests + Leads and coaches frontline colleagues on effective Customer complaint resolution + Shared accountability with… more
- Marriott (Bethesda, MD)
- …Reports to: Application Support Manager JOB SUMMARY + Facilitates the entire call resolution process from initial contact (call or email) to resolution for a ... status information in Service Now tool per established service level agreements; communicates resolution and/or next steps to the customer + Attends business… more