- Amalgamated Bank (New York, NY)
- …have excellent knowledge of Call Center procedures and expertise in the customer authentication process and quality assurance standards. The ideal candidate should ... Strong teaching and mentoring skills. + Great communication, interpersonal, and conflict resolution skills. + Ability to engage staff and provide leadership to… more
- TD Bank (New York, NY)
- …recommends, sources, negotiates and implements improvements/solutions (buy/build/reuse) to enhance customer experience and/or reduce cost in support of client needs ... for prevention of issues and participate in problem determination and timely resolution of incidents + Assists in the identification of opportunities to minimize… more
- Trinity Health (Albany, NY)
- …of meetings; prepares communications with assistance; participates in issue resolution and assists in conducting post implementation surveys. Participates and ... and decisions. + Monitors and maintains work-plans under direction of project manager (s) and/or Directors of Facilities and Safety and Security. Monitors project… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: Under the guidance of the Customer Service Manager , the Senior Telephone Support Clerk is responsible to promptly answer incoming telephone calls, ... caller concerns during the initial phone call or responding timely with resolution . The Senior Telephone Support Clerk is also responsible for providing complete… more