- Humana (Austin, TX)
- …Are you ready to lead and make a real impact? Join us as our Manager , Claims Research & Resolution -a key leadership role where you'll drive critical claims ... **Key Responsibilities:** + Oversee the end-to-end claims research and resolution process, ensuring accuracy, efficiency, and compliance with organizational policies… more
- BMO Financial Group (Irving, TX)
- Collaborates in the review and evaluation of delinquent, high risk, or written -off accounts for possible collections opportunities. Understands customer needs ... that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Support areas may include, but are… more
- Keurig Dr Pepper (Frisco, TX)
- …Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call center ... samples, coordinating with facility quality managers to ensure accurate and empathetic customer communication. + Develop and execute resolution strategies that… more
- Sharecare (Austin, TX)
- **Job Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of ... support and management of the team. In addition, the Customer Service Manager is responsible for metric...answered within the established Service Level Agreements. + **Complaint Resolution ** **: Handle escalated customer complaints or… more
- Huntington National Bank (Austin, TX)
- …those features that will drive the most value to the company. + Assist with customer research and issue resolution . + Monitors project to provide transparency to ... used for BSA/AML and OFAC compliance. In addition to continuously improving Customer Risk Management, Transaction Monitoring, and Name Screening Programs, MMO is… more
- Mass Markets (Killeen, TX)
- …partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... computer systems + Reliable attendance and punctuality + Strong conflict resolution , problem-solving, and negotiation skills + Customer -focused mindset:… more
- Chewy (Richardson, TX)
- …team members that are having difficulty meeting Chewy standards. The Team Manager should have exceptional communication, interpersonal and customer service ... about our people. We are looking for a Team Manager , to provide proactive leadership and development toa team...speech to text analytical tools and evaluation of issue resolution , customer empathy and sentiment, and adherence… more
- Palo Alto Networks (Plano, TX)
- …Career** Palo Alto Networks is looking for an experienced enterprise support delivery manager . You will be responsible for enabling customer success with our ... pressure + Validated leadership skills including effective oral and written communication, performance management, issue/conflict resolution , negotiation,… more
- John Deere (Dallas, TX)
- …acclimation purposes and remains subject to change._ **Your Responsibilities** As a ** Customer Success Manager ** for **Deere & Company World Headquarters** ... - Dallas_ **_Function:_** _Customer Experience (CA)_ **_Title:_** _Customer Success Manager - 114573_ **_Onsite/Remote:_** _Remote Position_ _This position is… more
- Confluent (Austin, TX)
- …through the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... customer success, retention, and subscription expansion within our Public...+ Proactively identify issues/risks and escalate internally for prompt resolution + Act as a trusted advisor to develop… more