- Google (Sunnyvale, CA)
- …teams to improve products based on customer feedback. + Manage customer problems through effective diagnosis, resolution , documentation, or implementation of ... training, performance analysis, and integration with other cloud services supporting customer projects to completion. + Experience in computer networking (eg,… more
- CoreSite (Santa Clara, CA)
- …of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, ... center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified… more
- CoreSite (Santa Clara, CA)
- …service requests through resolution . + Perform and complete work orders and customer service tickets in a timely manner + Serve in a technical writing capacity ... of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence,… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer ... compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification,… more
- Stanford Health Care (Palo Alto, CA)
- …Operations Manager and BOSI manager on project budget targets, status and resolution of related issues. + Develop and maintain effective relationships with project ... stakeholder interests to maintain alignment of the project outcomes. + Understands customer requirements and manages the dynamics of these individuals. + Work with… more
- The Raymond Corporation (Lathrop, CA)
- …and close out work orders daily accurately and efficiently. * Closely review customer specific and/or any special billing notes prior to closing work orders to ... a timely manner. * Prioritize incomplete and aging work orders through to resolution . * Processor will work with accounting department on credits and invoice… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …delivery of services; monitors service level agreements; serves as departmental representative to support unit projects; explains complicated or unusual issues to ... preparation and writing; techniques and practices for problem research and resolution ; SMUD policies, procedures, applicable MOUs, and other special agreements; SMUD… more
- Stanford Health Care (Menlo Park, CA)
- …Operations Manager and BOSI manager on project budget targets, status and resolution of related issues. + Develop and maintain effective relationships with project ... stakeholder interests to maintain alignment of the project outcomes. + Understands customer requirements and manages the dynamics of these individuals. + Work with… more
- Highmark Health (Sacramento, CA)
- …which can be used for education of network providers, identification and resolution of quality issues and inappropriate claim submission. The incumbent is expected ... to identify potential discrepancies in provider billing practices and intervene for resolution and education or if necessary involve Special Investigation Unit or… more
- TriMas Corporation (Commerce, CA)
- …Administrator is responsible for managing and administering moderately complex customer contracts, including government and commercial agreements, in support of ... accuracy and reduce the potential for errors. Utilize the ERP system and Customer Support Portal (CRM) to do daily functions. Assist with financial audits that… more
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