- Santander US (Manhattan, NY)
- …the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The manager ... for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …and others to drive new business. + Attends meetings and/or trainings as a representative of Customer Care and shares the information learned with the team. ... we encourage you to apply! Job Description: Summary: The Customer Care Field Relations Specialist acts as the Face...skills. + Ability to problem solve for effective conflict resolution . + Sound human relation skills + Self-motivated and… more
- CBRE (Albany, NY)
- …candidate will be an excellent people manager and communicator, collaborative, customer service oriented, comfortable presenting in meetings, and enthusiastic about ... the client and the GIS professional ensuring an optimal resolution for all parties. + Serves as champion of...information to stakeholders in order to provide an excellent customer service experience. + Partners with the Sr. Director… more
- University of Rochester (Rochester, NY)
- …- Adhere to processes and procedures for change management and trouble ticket resolution , and maintain documentation as changes are made. - Lead architecture designs ... Attend interdepartmental and project meetings and serve as team representative . - Provide high-level support to others in general...- Provide high-level support to others in general problem resolution . - Participate in team on call rotation as… more
- YMCA of Central New York (Fayetteville, NY)
- …address member incidents, accidents, and issues on the floor; problem resolution ; evening program supervision and management; enforce and document gymnasium policies ... + Provides a Quality Experience for Members, Participants, Internal Customer and Other: Possesses the ability to deliver outstanding...makes each person feel valued; initiates action for prompt resolution ; looks for better ways to serve in involve… more
- Penske (Bethpage, NY)
- …Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. ... tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and… more
- Eastman Kodak Company (Rochester, NY)
- …to evaluate compliance to processes and procedures. * Lead in the effective resolution of quality issues through customer and supplier interactions. * Primary ... a growing manufacturing organization. Responsibilities: * Serve as the Quality System representative for the business for internal and external communications * Lead… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic ... request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution , and appropriate closing. + Analyzes survey results for… more
- Fujifilm (Albany, NY)
- …per Fujifilm policies. + Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Utilizing ... timely and effective communications with management team to escalate issues and customer concerns. + Performs the administrative duties associated with the job,… more
- Molina Healthcare (Buffalo, NY)
- …+ Acts as liaison to internal and external customers to ensure prompt resolution of identified issues. + Assists pharmacy leadership in the collection and tabulation ... in the daily workload of the department, performing Technician and/or Representative duties as needed. + Interviews with potential technician and service… more