- Zoom (Lansing, MI)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- PagerDuty (Lansing, MI)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief Customer Officer… more
- ISC2 (Lansing, MI)
- …**This position is not available to residents of** **California** **.** **Responsibilities** ** Customer Retention & Success** + Serve as the primary point ... Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention , and growth across assigned accounts. You will… more
- IDEX (Benton Harbor, MI)
- … service strategies aligned with commercial objectives, driving service excellence, customer retention , and satisfaction. This position partners closely with ... goals and revenue targets. + Define service standards and KPIs to measure customer satisfaction, retention , and operational efficiency. + Collaborate with senior… more
- Ford Motor Company (Allen Park, MI)
- …world moves? **In this position ** The UX/UI Tools Analyst is part of the FCSD Customer Retention & Uptime Team. Our Mission is to drive innovation in service ... experiences by deeply understanding customer and dealer needs, optimizing processes, and designing seamless interactions that deliver expectations and foster… more
- NTT America, Inc. (Lansing, MI)
- …. Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights ... and deliver successful outcomes. + Proven track record of driving customer satisfaction, retention , and growth in a customer -facing role. **Skills:** +… more
- Oracle (Lansing, MI)
- …dashboards and reports using BI tools to track key metrics such as customer churn, retention , engagement, and satisfaction. + Conduct deep-dive analyses to ... **Job Description** This pivotal role is responsible for transforming customer data into clear, actionable insights that shape the strategies driving our customers'… more
- Trellix (Lansing, MI)
- …brand loyalty, turning customers into advocates. Own the strategy for increasing customer engagement, retention , loyalty, upsell and cross-sell through targeted ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix** Trellix is a global...our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the… more
- The Hertz Corporation (Detroit, MI)
- …Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees ... to provide excellent customer service. Responsible for... service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and… more
- MSC Industrial Supply Co. (Detroit, MI)
- …team in delivering on-site service and comprehensive account management to maximize customer retention and sustainable growth. **DUTIES AND RESPONSIBILITIES** + ... and develop a team of Market Development Consultants, building capabilities in customer engagement, account growth, and solution selling. + Build and strengthen… more