- Highmark Health (Columbus, OH)
- …This job implements and administers strategic activities related to client retention , growth, and profitability of existing accounts within the assigned market. ... goals while managing risk to the organization. + Forecast and achieve annual retention goals and objectives to ensure growth and profitability goals are met or… more
- City Wide Facility Solutions (Columbus, OH)
- …them Facility Solution Managers) to lead the execution of client engagement, retention , ascension and referral initiatives, resulting in raving, loyal advocates who ... rather than corporate America! Essential Functions + Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring… more
- PNC (Cleveland, OH)
- …for new deposit products and features. In this role, you will own customer segmentation and persona development, collaborating closely with product and sales teams ... compelling messaging, positioning, and offer strategies that fuel acquisition and retention . Key Responsibilities . Own, develop, and manage the go-to-market… more
- Ryder System (Lockbourne, OH)
- …aspects of multiple accounts. This individual is responsible for the profitable retention and growth of business within his/her span of control (multiple accounts), ... while ensuring that financial, employee, safety and customer satisfaction goals are met. **Essential Functions** + Goal setting, skills assessment, IDPs, career… more
- PNC (Cleveland, OH)
- …strategies for Mortgage and Home Equity through acquisition, cross-sell, retention and engagement lifecycles. Experience testing complex offers. Understanding of ... developing Home Equity Line of Credit portfolio marketing strategies to drive retention and engagement goals, including line of credit utilization and maturity… more
- CVS Health (Columbus, OH)
- …book of business (eg ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives. Fundamental Components: + ... a locally-aligned book of business to ensure case renewal and retention . Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales. +… more
- BJs Wholesale Club (Akron, OH)
- …Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service. Team ... and Key Accountabilities + Promotes the BJ's value proposition regarding acquisition, retention , perks, and the Member experience. + Converts potential members by… more
- Paychex (Cincinnati, OH)
- …retain and grow clients' utilization of Paychex services. + Provides high level customer service support to top tier clients to streamline client contact points, ... providing professional and personalized customer service. Anticipates clients' needs and recommends new products, service enhancements and efficiencies to clients. +… more
- American Express Global Business Travel (Columbus, OH)
- … customer expectations, strengthening client relationships, driving savings, increasing retention , and optimizing performance through process and data analysis. + ... General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account. The Global Client Manager's role is to identify… more
- Highmark Health (Columbus, OH)
- …cost efficiency strategies, contractual or programmatic changes, quality-of-care outcomes, customer service and other specific product related requirements. The ... and implementation of product business plans that result in long term retention of profitable relationships. + Analyze key performance indicator reports, identify… more