- NTT America, Inc. (Sacramento, CA)
- …. Share expertise with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. . Lead by example in ... . Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights… more
- Intuit (San Diego, CA)
- …data-driven, technology- lead operations and a distributed professional workforce. The Customer Success team is executing on key company-wide initiatives to help ... and expert experience by analyzing and advocating for solutions that drive customer growth and retention . This involves conducting journey mapping to pinpoint… more
- Fortive Corporation (CA)
- …exceptional customer lifetime value, and driving positive outcomes in customer health, retention , and advocacy within their territory. This territory-based ... in clinical and business domains, enables them to surpass key performance metrics in customer health, retention , and growth. The Customer Success Manager is… more
- Intuit (San Diego, CA)
- …Assisted Services Growth team, you will be responsible for building and leading the customer experience practice to drive innovation in the way we attract and serve ... our Assisted customers to drive exponential growth and retention . This role will design experiences that elevate human...**Responsibilities** + Build and execute a vision for Assisted customer experiences that is aligned to our strategic Consumer… more
- Cisco (San Jose, CA)
- …Impact** We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. ... the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Additional responsibilities include: + Lead , coach, and… more
- Intuit (Mountain View, CA)
- …approach to Customer Success, this role will help shape how our experts foster customer loyalty, retention , and power revenue growth. You will be part of a ... **Overview** Join our Customer Success organization as a Customer ...our expert environment. + **Drive Rigor in Execution** - lead the operational performance of vendor-delivered support services, ensuring… more
- Intuit (San Diego, CA)
- …do this through customer -focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply ... lead a team responsible for delivering world class customer experiences through our partner network. You will be... Success and Support Expert** : Proven ability to lead and develop large scale customer success… more
- Cornerstone onDemand (San Francisco, CA)
- …to serve as **Manager, Customer Success** . This role will report to the AMER Customer Success Director and will lead a team of Customer Success Managers ... success initiatives to increase Annual Recurring Revenue (ARR) and Retention . This includes operational planning behind the scenes as...customer satisfaction. **In this role you will:** + Lead and manage a team of CSMs, including hiring,… more
- Intuit (Mountain View, CA)
- …to hire, pay, and support their teams with ease. We are seeking a Director, Customer Success - Services to lead the strategy, design, and execution of all ... This highly visible, single-threaded leader will build and scale a modern Customer Success ecosystem that increases retention , deepens adoption, and unlocks… more
- Intuit (Mountain View, CA)
- …you will drive experimentation, innovation, and data-driven decision-making to improve customer engagement, retention , and success across the Mailchimp ... implement frameworks** that measure and optimize the impact of Mailchimp's Customer Success programs-covering engagement, retention , and support effectiveness. +… more
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