- PagerDuty (Tallahassee, FL)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
- BJs Wholesale Club (Fort Lauderdale, FL)
- …all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of ... work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their business/business… more
- Wolters Kluwer (Tampa, FL)
- …of scalable customer success processes for enhanced customer experience that lead to customer product adoption, retention and expansion + Foster a ... the Role:** We are looking for a Director of Customer Success to lead a global ...and healthcare sectors. This role is pivotal in driving customer satisfaction, retention , and growth by ensuring… more
- DoorDash (Miami, FL)
- …- each high-quality partner we onboard strengthens our marketplace, accelerates customer acquisition, deepens retention , and unlocks meaningful revenue across ... knowledge to win deals, and share insights to improve both merchant and customer experiences + Lead complex negotiations to structure industry-leading, mutually… more
- Grant Thornton (Jacksonville, FL)
- Position Summary The Oracle HCM Integration and Reporting Lead is a strategic leader responsible for overseeing a team dedicated to managing, creating, and ... opportunities to streamline and proactively enhance reporting solutions. The Lead will collaborate with cross-functional teams, drive process improvements, and… more
- Univision Communications, Inc (Miami, FL)
- …loyalty and satisfaction. KEY RESPONSIBILITIES:* Lead the end-to-end CRM and customer engagement strategy for ViX, driving retention , win-back, and loyalty ... best-in-class talent. We are seeking a VP, Marketing - Customer Lifecycle, to lead our customer...businesses.* Demonstrated experience using analytics and testing to enhance customer retention and lifetime value.* Proven ability… more
- The Hertz Corporation (Estero, FL)
- …in the Life:** We're looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service ... recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a...- Operations, Revenue, and Experience You will own / lead omni-channel support operations (phone, live chat, email, and… more
- Oracle (Tallahassee, FL)
- **Job Description** Lead the global estimating function for a large-scale, leased data center build program, responsible for end‑to‑end estimating governance, ... AACE Class 5-Class 1 maturity and program stage gates. + Build and lead a high-performing estimating team (regional leads, discipline estimators, data analysts) with… more
- Citigroup (Tampa, FL)
- **Enterprise Resilience - Business Execution - COB & CM Lead Analyst - Hybrid** Citi's Enterprise Resiliency organization is seeking a Business Continuity Senior ... Lead Analyst to support the US Personal Banking, Wealth...attention to detail and accuracy. + Excellent communications and customer service skills. + Performs other duties and functions… more
- Trinity Health (Fort Lauderdale, FL)
- **Employment Type:** Part time **Shift:** **Description:** **Position Summary:** The Lead APP is responsible for the supervision of the Physician Assistants and ... excellence in service to internal and external customers + Supports customer service initiatives and standards + Maintains the confidentiality of information… more
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