- Marriott (New York, NY)
- … Customer Service** * Provides services that are above and beyond for customer satisfaction and retention . * Improves service by communicating and assisting ... to Guest Experience and Safety** * Supports implementation of the customer recognition/service program, communicating and ensuring the process. * Supports regular… more
- Arnot Health (Elmira, NY)
- …waste and rework, and improvement of business performance and improvement of customer satisfaction. Develops and maintains a comprehensive CPEP quality dashboard. + ... personnel to be employed. Actively engaged in recruitment and retention of staff. + Manages disciplinary issues as needed...demonstrates the importance of satisfying the needs of the customer /patient by interacting with him/her in a friendly and… more
- ALDI (Tully, NY)
- …team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. ... to leadership. * Ensures that store personnel comply with the company's customer satisfaction guidelines. * Oversees and manages the appropriate resolution of… more
- Coinbase (Albany, NY)
- …record of creating customer segment oriented campaigns to steer new customer acquisition, deepen engagement & retention * Advanced quantitative and deductive ... of Coinbase's marketing strategy for Coinbase Institutional * Be the voice of the customer and trusted advisor as to how current and future clients' needs inform… more
- Marriott (New York, NY)
- … Customer Service** * Provides services that are above and beyond for customer satisfaction and retention . * Improves service by communicating and assisting ... result with employees. * Responds in a timely manner to customer service department request. **Additional Responsibilities** * Provides information to supervisors… more
- Tompkins Community Bank (Attica, NY)
- …accurate, thorough and timely quotes. + Maintain follow up system to maximize retention and hit ratio. + Proactively develop prospects through referrals from present ... opportunities, upsell coverages, and identify account rounding opportunities within the current customer base. + Develop and maintain a thorough knowledge of all… more
- Marriott (New York, NY)
- … Customer Service** * Provides services that are above and beyond for customer satisfaction and retention . * Improves service by communicating and assisting ... result with employees. * Responds in a timely manner to customer service department request. **Additional Responsibilities** * Provides information to supervisors… more
- PVH Corp. (New York, NY)
- …through from conception to execution. This position requires a data-driven, customer -centric approach to fuel loyalty success metrics: member acquisition and ... retention , spend, frequency, program engagement, etc. This highly collaborative...of pre-launch planning and coordination + Ensure a seamless customer experience across all touchpoints + Develop and foster… more
- Comcast (New York, NY)
- …working across a variety of datasets that highlights performance on revenue, measurement, retention , and other business KPIs + Help own the long-term roadmap of our ... for how you do your job. + Own the customer experience - think and act in ways that...a way of working that brings more employee and customer feedback into the company - by joining huddles,… more
- IBM (New York, NY)
- …for AI-ready data with the right buyers and experts, measured by new signings, retention rates, average customer value, absolute and trend NPS, market segment ... * Ability to critically craft and shape client journeys and customer experiences, throughout the marketing funnel. * Experience creating marketing business… more