- Capgemini (Houston, TX)
- …customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to ... **Job Title:** Senior Service Management Consultant - ServiceNow Developer - CRM...streamline business operations and enhance customer satisfaction. **Key Responsibilities** Develop and configure ServiceNow SOM… more
- SHI (Austin, TX)
- …procedures. + Regularly meet or exceed performance targets for ticket resolution, customer satisfaction, and service desk metrics. + Participate in special ... technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to… more
- HUB International (Argyle, TX)
- …manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client ... to manage a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client… more
- SHI (Austin, TX)
- …a strong focus on Flow Designer. * Serve as both a system administrator and developer, managing platform operations while driving development initiatives. * Identify ... and resolve potential issues within customer ServiceNow environments to enhance platform efficiency. * Stay...Familiarity with ITIL v4 framework and its application in service management. * 5+ years of experience in configuring… more
- Sunrise Senior Living (Fort Worth, TX)
- …resistance to change. + Identify change opportunities that lead to improved customer service , efficiencies, cost reduction, and team member engagement. + ... practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value. + Achieve outstanding customer … more
- NTT DATA North America (Plano, TX)
- …support, optimization, and administration). The Team Lead will ensure high service quality, client satisfaction, and efficient operations while driving automation ... operations, incident management, change management, and problem resolution across customer cloud environments. + Supervise deployment, maintenance, and optimization… more
- SHI (Austin, TX)
- …identifying errors or inconsistencies in work, and ensuring accuracy across all tasks. + Customer Service : Can take ownership of complex customer service ... Group (MDIG) is centered on pre-sales consultative guidance, emphasizing added value, a customer first approach, and discovery of service and sales opportunities… more
- Lockheed Martin (Fort Worth, TX)
- …The successful candidate will serve as the point of contact in customer discussions during the flight and evaluation activities while maintaining system ... will be based in Fort Worth Texas\. We are seeking an experienced Administrator to work on the Joint Strike Fighter \(JSF\) Autonomic Logistics Information System… more
- Amazon (Austin, TX)
- …mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. OpsTech Solutions is looking for experienced ... by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all… more
- SHI (Austin, TX)
- …ServiceNow ITAM, ITSM, and ITOM modules, ensuring configuration aligns with customer requirements and resolving potential issues to enhance platform efficiency. This ... a strong focus on Flow Designer. * Serve as both a system administrator and developer, managing platform operations while driving development initiatives. * Identify… more