- Deloitte (Mclean, VA)
- Salesforce MarTech Specialist Senior Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, ... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value… more
- EPAM Systems (Mclean, VA)
- …requirements and translate them into technical solutions. + Support CSM ( Customer Service Management) implementations with configuration, customization, and ... (CSA) + ServiceNow Certified Application Developer (CAD) + Implementation experience in Customer Service Management (CSM) + Exposure to NowAssist (GenAI… more
- Deloitte (Mclean, VA)
- …a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities As a Project Delivery Specialist (PDS) at ... users, technical teams, and third-party vendors. The role ensures adherence to service level agreements (SLAs), leads root cause analysis, and drives operational… more
- Oracle (Richmond, VA)
- …product support strategy and model Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with ... **Job Description** To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support… more
- Nightwing (Sterling, VA)
- …defense, civil, and commercial markets. Nightwing is delivering technical support to customer management and providing technical services to enable customer ... looking for individuals with mid-level ServiceNow Developer experience to support customer environment operations. The ServiceNow Developer is a technical resource… more
- ManTech (Chantilly, VA)
- **MANTECH** seeks a motivated, career and customer -oriented **Enterprise IT Support Technician Lead** to join our team in **Chantilly, VA** . In this role, you will ... overseeing, managing and coordinating the resolution of IT incidents, ensuring that service disruptions are minimized, and the impact on business operations is… more
- Intact Technology (Lorton, VA)
- About Intact Technology At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. Our culture emphasizes individuality, ... process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices. + Serve as the primary… more
- CACI International (Chantilly, VA)
- …experience for users across all Mission environments. The Engineer will work with the customer to define their CMDB & Configuration Item (CI) needs, will train teams ... off-hour assignments. In this role you will coordinate with Mission Partners, Service Providers, Service Owners, and Architects to design, implement, and… more
- BAE Systems (Sterling, VA)
- …project coordination for content migrations or knowledge base overhauls + Background in customer service operations or IT troubleshooting in a large enterprise ... System Administrator (CSA) and Certified Implementation Specialist - IT Service Management (CIS-ITSM) or Knowledge Management (CIS-KM) + Experience supporting US… more
- CenterWell (Richmond, VA)
- …Product Management Conceives of, develops, delivers, and manages products for customer use. The Associate Director, Product Management requires a solid understanding ... ensuring alignment with organizational goals and continuous improvement in customer experience. **Key Responsibilities** **Team Leadership & Development** + Inspire,… more