- CVS Health (Sacramento, CA)
- …Lead the deployment, testing, and optimization of generative AI models to support agent -assist, customer self- service , and operational analytics. + Build and ... year of demonstrated experience with generative AI, agentic AI, and emerging technologies in customer service or operational environments. + A minimum of 1 year… more
- Abbott (Alameda, CA)
- …-centric experience. This role provides an opportunity to shape the future of customer and call center agent experiences in a fast-paced environment, with ... processes is a plus, including understanding pain points and improving agent / customer experience. Apply Now (https://www.jobs.abbott/us/en) **Learn more about… more
- Cardinal Health (Sacramento, CA)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services… more
- Coinbase (Sacramento, CA)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer...of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with… more
- US Tech Solutions (San Diego, CA)
- …with customer experience metrics (CSAT, NPS) and initiatives to improve self- service and agent -assisted support outcomes. + Knowledge of regulated device ... 6 Months(Hybrid)** **Job Description:** + We are seeking an experienced Customer Support Operations Specialist to join our Safety Operations team, focusing… more
- Sharp HealthCare (La Mesa, CA)
- …resolution whenever possible. **Required Qualifications** + 2 Years Experience in high-contact customer service position, preferably in a call center environment ... new procedures.Consistently uses Closed Loop Communication on all code calls. + Customer service and department protocolAdheres to departmental standards and… more
- Cedars-Sinai (Los Angeles, CA)
- **Job Description** **What will you be doing in this role?** The Pathology Customer Service Representative is often the first interface with the department's ... them with their needs; functions as a public relations agent for the department. + Communicates effectively and makes...preferred. **Req ID** : 11975 **Working Title** : Pathology Customer Svc Rep I, Lab Support Services - Day… more
- Alkegen (CA)
- Job Requirements AGENT (E) SERVICE A LA CLIENTELEPoste temporaire-Remplacement conge de maternite Saint-Elzear Alkegen a reuni deux des plus importantes ... De la fibre al'action En collaboration avec le Chef service a la clientele, voici le role qui t'attend:...Assemblage parfait *Detenir 1 a 3 annees d'experience au service a la clientele en milieu manufacturier (atout);*Maitriser la… more
- GE HealthCare (CA)
- …Client Service Technician Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure ... proper functionality of less complex customer diagnostic imaging equipment. **Job Description** **RESPONSIBILITIES** Supervised responsibilities may include: + Work… more
- Meta (Fremont, CA)
- …used by Operations teams 19. Experience in data analysis, user experience research, customer experience, or service design roles 20. Experience partnering with ... Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play...and leadership to design experiences that meet or exceed customer expectations and drive measurable business impact. Your expertise… more