- Intuit (Brooklyn, NY)
- …deliver their best work. ** Customer Experience & Advocacy:** + Ensure exceptional customer service and smooth customer journeys, from initial greetings ... conversion, operational efficiency, customer satisfaction. + Analyze store-level customer feedback to identify service improvement opportunities and enhance… more
- Nestle (New York, NY)
- …By monitoring KPIs and facilitating strategic decision-making, the Manager enhances customer service and drives process improvements. Additionally, the role ... Oversee daily operations to ensure field technicians and CSPs ( Customer Service Provider) meet repair response times...third-party service providers + Manage and resolve service provider and agent complaints regarding equipment… more
- GE HealthCare (Schenectady, NY)
- …patients. You'll be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll help healthcare professionals ... The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through...customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Learn and ensure proper care of… more
- Capital One (Albany, NY)
- …Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** ... sight to every device on the network + Internet service must be provided by Cable or Fiber Internet...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Oracle (Albany, NY)
- …scale, security, and reach of Oracle's enterprise-grade platforms. Our Generative AI Service team is pioneering the development of infrastructure and services that ... pivotal role in designing, building, and optimizing LLM infrastructure, agent execution runtimes, and next-generation developer platforms. You'll collaborate closely… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... In this role, you will design and implement core components of the agent execution engine, evaluation pipelines, and model tuning infrastructure that enable agents… more
- Amazon (New York, NY)
- …from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, ... chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel,… more
- Coinbase (Albany, NY)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Zurich NA (New York, NY)
- …Underwriter with broker/ agent /distributor/ customer interactions by providing basic customer service skills. Basic Qualifications: + Bachelor's degree and ... no prior experience in the Administrative, Customer Service , Financial Services, Risk Management, or Insurance areaOR + Zurich Certified Insurance Apprentice,… more
- GE HealthCare (NY)
- …patients. You'll be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll help healthcare professionals ... planned maintenance (PM) on basic biomedical equipment and drive customer satisfaction through Service Excellence. **Job Description**...and external customers as part of a solution based service process. * Change agent and process… more