- Mirabito Energy Products (Binghamton, NY)
- …and guidance to agents. + Process Improvement: Identify trends and issues impacting agent performance or customer experience and collaborate with management to ... Job Title: Call Center Supervisor Reports to: Customer Care Manager Status: Full-time, hourly Non-except Pay:...Utilize call center technology (WFM, QM, CRM) to monitor agent productivity, adherence to schedules, and key performance indicators… more
- Oracle (Albany, NY)
- …requirements and translate them into technical specifications. + You are passionate about customer service , with a strong customer focus, excellent ... **Job Description** **Oracle Customer Success Services** As a key member of...developing custom integrations using EPM Data Integration, EPM Integration Agent , Pipeline, Groovy Business Rule, and EPM Automate +… more
- Wolters Kluwer (New York, NY)
- …to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering ... through an engineering lens, aligning technology investments with growth and customer value, driving innovation and operational excellence, and turning strategic… more
- Oracle (Albany, NY)
- …team within one of the world's largest cloud platforms. The Generative AI Service team within OCI is focused on developing infrastructure and tools to operationalize ... and implementation of scalable, distributed systems that serve LLMs and support agent -based workflows. You will work in a collaborative environment with applied… more
- Wolters Kluwer (Albany, NY)
- …industries. * Bachelor's degree or equivalent work experience preferred. * Strategic Customer Service Orientation: Handle intricate and strategic customer ... currently does not have CT Corporation as their registered agent . You will bring industry knowledge and expertise in...within CRM-Salesforce. * Maintain and update detailed and accurate customer records. * Qualify and prioritize sales leads with… more
- GE HealthCare (Buffalo, NY)
- …this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure ... proper functionality of less complex customer diagnostic imaging equipment. **Job Description** **RESPONSIBILITIES** Supervised responsibilities may include: + Work… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …executive presentation and collaboration skills + Demonstrated ability to deliver exceptional customer service and build strong relationships with internal and ... Director, R&D HCP Engagement CoE is a critical change agent and system implementer responsible for designing the operating...Sourcing, Finance, Compliance) and external experts, ensuring the CoE service model evolves based on customer needs… more
- Impact Fire (New York, NY)
- …build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing ... and property from fire. Our cohesive team spirit and customer service -oriented culture are expressed in all...reports to the Fire Alarm Manager or their designated Agent . The Technician will be responsible for providing inspections,… more
- iCIMS (Albany, NY)
- …secure, compliant, and scalable delivery across CRM, CPQ, CLM, Marketing Automation, Customer Success, Data, AI, and integration layers. **About Us** When you join ... to strategic builds (eg, next-gen CLM implementation, high-value integrations, AI/ Agent pilots). **Set Standards and Guardrails:** + Establish design principles… more
- KPH Healthcare Services, Inc. (Oneonta, NY)
- …aspects of drafting and completing prior authorizations, entering of medication orders and customer service for patients, and working as liaison with pharmacy ... for accurate data entry of incoming prescriptions, if required + Provides resolution to customer service issues to ensure member satisfaction + Customer … more